Technical Account Manager - DACH

Job description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. ABOUT THE ROLE As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service. WHAT YOU’LL DO - Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs. - Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap. - Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives - Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout. - Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively. - Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity) - Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input. - Stay updated on industry trends and best practices to offer proactive recommendations to customers. WHAT WE’RE LOOKING FOR Must-Haves - 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company - Proven track record of successfully managing customer relationships and delivering technical solutions. - Strong technical aptitude with the ability to quickly grasp complex technical concepts - Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager. - Problem-solving skills and the ability to think critically under pressure. - Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment. - Fluent in German and English — written and verbal, from technical admin to C-suite. Strong Advantage - Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience. - Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk’s largest customers. - Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations. - Experience in a scale-up or post-acquisition environment where processes and roles are still being defined. - Additional European language (French, Spanish, Dutch) is a plus WHAT WE OFFER - 30 days of annual leave to rest and recharge, plus all public holidays. - Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket. - Competitive compensation paired with equity in Perk. - Unforgettable team experiences, including our annual summer party. - Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones. - Flexible compensation options to help your money go further. - 17 weeks of paid parental leave during your child’s first year. - 16 paid volunteer hours each year to give back to causes you care about. - Up to 20 “Work From Anywhere” days annually to explore the world while staying connected. - A fully paid four-week sabbatical after five years with Perk. - Relocation support to help you move seamlessly into one of our hubs. THE PROCESS At Perk, we want every candidate to have the chance to show their best self. Our process helps us understand your motivation through realistic, hands-on exercises. - 30-min introduction call with a Talent Acquisition Partner to discuss your background and the role at Perk. - 30-minute hiring manager interview where you will discuss your motivation for the role and answer some questions around your relevant experience. - 60-min assignment round with our hiring team: You will be required to complete a take-home assignment (we’ll provide the details), and then discuss it with our hiring team. This stage allows us to explore your approach, motivation, and how you handle feedback. - You will receive feedback on your assignment the same day and if successful, you’ll move quickly into a values conversation. - 30-min values conversation with a dedicated interviewer, focusing on how your values align with our values and how you’d contribute to our culture. Note - English is the official language at the office. Please submit your resume in English if you choose to apply. AI AT PERK AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid