Technical Account Manager, EMEA

Job description

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar. *As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.* ## **About us:** Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar. ## **About the role** As a Technical Account Manager on the team, you will collaborate closely with our DOOH and SaaS clients, offering these partners technical support and expertise in these growing areas of Vistar’s business. ## **What you will do:** - Become an expert in Vistar’s Marketplace Products and Services - Act as the first line of support for debugging and provide technical support to internal teams and clients - Contribute to partnerships team to support on a technical level where required - Lead internal and external deployments of new product features - Identify client knowledge gaps and implement documentation or process improvements - Implement solutions to help automate workflows - Work with the product team to improve our product suite, processes, documentation, and internal tools - Onboard inventory from new and existing clients to Vistar’s platform - Proactively monitor integration health for existing partners - Provide troubleshooting support to all demand side buyers using Vistar and Partner DSPs ## **What experience we’re looking for:** - 2+ years experience in ad operations for digital/online advertising and marketing - Used to working with adservers, CMS systems, programmatic buying, etc. - Bachelor's degree, Computer Science or Engineering preferred - Excellent communication and interpersonal skills - Critical thinking and problem-solving skills - Proficiency in MS Excel and data analysis - Obsessed with making clients happy ## **Who you are:** - Intrinsic drive, an unwavering commitment to achieving success, and the ability to nurture a small business division within a global support structure - Independent and self-reliant, capable of streamlining the communication with the clients - Composed in high-stress situations and adept at communicating with individuals from diverse backgrounds - Confident in delivering presentations on technical, product, and business solutions ## What we offer: - Competitive salary & bonus scheme - 25 paid vacation days - plus 1 extra day if you haven’t taken any sick days during the year - Solid pension plan - Commuting allowance (NS Business Card or Swapfiets subscription) - Daily lunches, snacks, and drinks at our Amsterdam office - Continuous learning opportunities to support your professional growth - Friday drinks at the office (or on our sunny terrace!) - A spacious, modern office just 10 minutes by bike from Amsterdam Centraal If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.