Technical Account Manager - EMESA North (German-speaking)

Job description

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence . We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission : We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum : A high-growth Leader - combining market credibility with startup speed The DNA : We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don’t just watch the AI revolution. Build the infrastructure that controls and secures it. The Role AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. We are currently recruiting for an experienced Technical Account Manager to join our growing business. This is a highly technical, customer-facing role focused on onboarding enterprise customers onto the Gravitee platform and helping them successfully deploy API management solutions into production environments. You’ll work directly with enterprise customers to understand their existing architecture, map out integration strategies, and design how Gravitee fits into their cloud or on-prem environments. You’ll then take a hands-on role implementing and deploying the platform, helping customers successfully launch into production while acting as a trusted technical advisor throughout the onboarding and implementation lifecycle. We’re open to candidates from Solutions Engineering, Platform Engineering, Professional Services, DevOps, Support Engineering, or implementation-focused TAM backgrounds. Prior customer-facing experience is helpful, but strong technical implementation skills, communication ability, and curiosity are more important. What You'll be Doing At Gravitee, impact isn’t abstract, it’s visible. In this role, you will: Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities Understand, advocate, and document customer’s use case, architecture, and roadmap Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted Your impact will be visible, measurable, and global. Essential Skills Strong technical background within SaaS, cloud, platform, infrastructure, or software environments Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures Hands-on experience implementing or deploying technical platforms into customer or production environments Experience with Docker and/or Kubernetes deployments Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments Clear communicator who can explain technical concepts in a practical and understandable way Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations Ability to travel to customers when required (1-2 times a month) Desired Skills Experience with API Management platforms and exposure to authentication and security concepts such as OAuth2, JWT, SSO, LDAP, or API security Experience with scripting or development languages such as Java or Python Experience working in Solutions Engineering, Platform Engineering, Professional Services, Technical Consulting, DevOps, Support Engineering, or implementation-focused TAM environments Experience working in startup or scale-up environments Additional European language skills are a plus Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You’ll do well here if you: Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles . You’ll get: Competitive medical coverage Pension / 401k program options Stock options - you build it, you own it 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off 🎉 Professional development budget to fuel your growth Hybrid work culture: 2 days in the London office every week to collaborate in person Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. 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