Technical Account Manager - Healthcare

Job description

LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION As a Technical Account Manager in our Healthcare Client Success team, you’ll guide our most strategic customers in building and scaling enterprise automation and Agentic AI programs. Your role will be critical in ensuring customers achieve maximum business value from the UiPath Platform by serving as both a trusted technical advisor and hands-on technical expert. You will work across all levels of customer organizations—from developers and architects to operational leaders and executive stakeholders—helping customers solve complex technical challenges, accelerate adoption, and realize measurable outcomes. This role is ideal for a highly technical, customer-facing professional who thrives in ambiguity, enjoys solving difficult problems, and is comfortable both advising and directly contributing to technical solutions when needed. WHAT YOU'LL DO AT UIPATH - Build and deliver working POCs, agent prototypes, and automation accelerators directly within customer environments to fast-track agentic adoption. - Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the healthcare portfolio . - Own the technical success of strategic healthcare customers, serving as the primary technical advisor throughout their UiPath journey. - Provide proactive technical guidance to mature automation and Agentic AI programs, helping customers expand their vision of what is possible with the UiPath Platform while driving measurable adoption, business outcomes, and value realization. - Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value. - Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities. - Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption. - Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate. - Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities. - Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges. - Collaborate with relevant UiPath Infra and security teams to ensure AI governance, security, and compliance considerations, especially for healthcare customers - Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions. - Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and healthcare industry trends, helping customers translate innovation into business outcomes. WHAT YOU'LL BRING TO THE TEAM Required qualifications: - Maintain an understanding of contract utilization to drive shelfware consumption and positively impact commercial events - 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, Professional Services, Software Engineering, or similar customer-facing technical roles. - Direct, hands-on experience implementing, supporting, or architecting solutions on the UiPath Platform. - Strong knowledge of enterprise automation technologies, software development practices, cloud platforms, integrations, APIs, and enterprise architecture concepts. - Hands-on experience building agentic or LLM-powered solutions — including prompt engineering, tool/function design, agent orchestration, and output validation. - Demonstrated ability to diagnose complex technical challenges, navigate ambiguity, and develop creative, practical solutions to difficult customer problems. - Experience balancing technical advisory work with hands-on technical execution, including troubleshooting, development, configuration, or solution design. - Strong communication, presentation, and facilitation skills with the ability to explain complex technical concepts to both technical and business audiences. - Proven ability to operate independently, prioritize effectively, and drive work to completion with minimal oversight. - Experience working in fast-paced, rapidly evolving technology environments. - Strong customer-facing consulting skills with a focus on building trust and delivering measurable outcomes. - Automation first mindset and should provide contributions to reusable assets, best practices, and broader Client Success team enablement. Preferred Qualifications - Experience with Agentic AI, Generative AI, large language models (LLMs), AI orchestration frameworks, Retrieval-Augmented Generation (RAG), MCP, Intelligent Document Processing, or related technologies. - Experience with UiPath Agent Builder, Maestro, AI Center, Communications Mining, Document Understanding, Integration Service, and other advanced platform capabilities. - Experience programming in .NET, C#, Java, Python, or similar languages. - Experience with cloud platforms including Azure, AWS, or Google Cloud. - Healthcare industry experience, including experience working within, supporting, or consulting to health systems, provider organizations, or healthcare technology environments. - Familiarity with healthcare operational workflows, Revenue Cycle Management (RCM), Patient Access, Clinical Operations, or healthcare IT ecosystems. - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. - Demonstrate agility in learning and adopting emerging AI-assisted development tools (e.g., GitHub Copilot, Cursor, or equivalent) to support customer development teams and drive adoption of UiPath capabilities. Success in This Role Top-performing TAMs are highly technical problem solvers who combine deep platform expertise with strong customer engagement skills. They are self-starters who can independently assess a customer environment, identify what needs to be done, and execute. They thrive in complex situations, embrace emerging technologies, and confidently move between strategic advisory conversations and hands-on technical work to help customers achieve meaningful business outcomes. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.