Technical Account Manager II

Job description

LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION At UiPath, we believe automation is evolving beyond task execution into intelligent, agentic transformation that reshapes how enterprises operate and how people work. We’re building the world’s leading platform where AI agents, robots, people, and systems work together seamlessly to unlock productivity, innovation, and better business outcomes at scale. Making that vision real requires people who are curious, adaptable, and driven by impact. People who thrive in fast-moving environments, embrace new ideas, and continuously push boundaries. Most importantly, we look for people who care—about customers, about each other, and about shaping the future of enterprise AI and automation together. Could that be you? How would you like to help the world’s largest organizations transform the way they operate through agentic automation and AI-powered workflows, empowering employees to focus on higher-value work and achieve their full potential? As part of our Client Success team, our Technical Account Managers partner with customers to accelerate platform adoption, operational excellence, and business transformation through the UiPath Platform. Our UiPath Client Success team serves as a strategic advisor to some of the world’s most innovative enterprises, helping them design, scale, and mature enterprise-wide automation and agentic AI programs. By combining UiPath’s market-leading platform, deep technical expertise, and proven methodologies, we help customers maximize business value, accelerate innovation, and drive measurable organizational outcomes. We entrust our team with UiPath’s largest and most strategic customers, collaborating with stakeholders across business and technology organizations — from developers and architects to executive leadership. Our Technical Account Managers drive adoption of UiPath’s platform capabilities, helping customers modernize operations, scale automation programs, and realize tangible business outcomes through intelligent automation and AI-powered transformation. Our Client Success team partners with customers throughout the full automation lifecycle — from platform onboarding and architecture guidance to governance, cloud transformation, enterprise enablement, and operational optimization. We help customers build scalable, resilient, and future-ready automation programs while enabling long-term self-sufficiency, innovation, and continuous value realization. WHAT YOU'LL DO AT UIPATH - Be a core member of the UiPath account team for each of your customers, accountable for technical work streams that help your customers strategize and execute adoption plans that will return exceptional business value. - Partner with customer executives, COE leaders, architects, and platform owners to define and mature enterprise automation and agentic AI strategies aligned to business objectives. - Guide customers in adopting UiPath’s Agentic Automation capabilities, including AI agents, orchestration, human-in-the-loop workflows, and intelligent automation best practices. - Advise customers on Automation Cloud adoption, hybrid architectures, platform modernization, scalability, governance, and migration strategies. - Drive measurable customer outcomes by aligning technical adoption plans with operational KPIs, automation ROI, platform utilization, and business transformation goals. - Present technical strategy, adoption insights, platform recommendations, and innovation roadmaps to both technical and executive stakeholders. - Enable customers on emerging UiPath platform capabilities including Agentic Automation, GenAI integrations, AI Center, Test Cloud, Process Intelligence, and Communications Mining. - Advise customers on automation governance, security, resiliency, compliance, and operational best practices across enterprise automation programs. - Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting - Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints - Conduct design and code reviews for select automations to reinforce and verify those best practices - Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines - Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents - Provide technical advisory to customers through webinars, demos, and speaking engagements - Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery. WHAT YOU'LL BRING TO THE TEAM - A degree in Computer Science or relevant degree - A minimum 5 years' experience in programming .NET / Java applications (C#, C++, VB, Java or PowerShell), SaaS and Cloud experience a benefit. - Basic understanding of networking concepts such as Load Balancer, DNS. - Hands-on experience or strong understanding of enterprise cloud platforms and architectures (AWS, Azure, GCP), including SaaS, hybrid, and cloud-native deployment models. - Kubernetes (cluster management / managed services) awareness is a plus - Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles. - Familiarity with AI-powered automation, Generative AI, LLM-enabled workflows, or agentic orchestration concepts is highly desirable. - Experience advising enterprise customers on platform architecture, automation operating models, governance, and scalability. - Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred. - Proven ability to influence customer adoption, drive technical success plans, and deliver measurable business outcomes in strategic enterprise accounts. - Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption - Strong executive communication and stakeholder management skills with the ability to translate complex technical concepts into business value discussions. - Willingness to travel for client interactions up to 25% of the time. #LI-MR1 Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.