Technical Account Manager - LATAM

Job description

A QUICK RUN-DOWN OF THE JOB We are hiring a Technical Account Manager in LATAM who combines hands-on integration support with actively managing and caring for our most important partners. You will be the day-to-day technical point of contact for top accounts, keeping their integrations healthy, acting as a bridge between our partners and internal teams. You'll collaborate closely with engineering and product to identify recurring issues, channel product feedback and feature requests to internal teams with clear, actionable context. Please note that you must be located in the LATAM region and have relevant experience in Web3. Your application will not be considered if you're outside of this region. WHAT YOU’LL DO - Strategic partner ownership: Manage top-tier accounts, run high-quality check-ins (QBRs, reviews), and align business goals with technical outcomes. - Hands-on integration support: Help partners design, build, test, and launch integrations. Troubleshoot APIs/SDKs/widgets and escalate with clear documentation when needed. - Monitoring & reliability: Track logs, metrics, and errors to catch issues early. Maintain integration health (errors, versioning, limits, env mismatches) and support incident comms. - Feature feedback loop: Collect and structure partner requests, inform internal prioritization (without overpromising), and keep partners updated. - Cross-functional work: Collaborate with Engineering, Product, and Support to unblock issues and improve docs, tooling, and internal knowledge. WHAT MAKES A GOOD CANDIDATE - Proven technical client-facing experience: 5+ years in roles like Technical Account Manager, Solutions/Integration Engineer, or Tech Support within Web3. - Strong API fundamentals: Comfortable working with HTTP/APIs—reading logs, traces, JSON; understands auth, webhooks, retries, idempotency, and common failure modes. - Clear communicator: Can translate complex technical issues for both engineers and non-technical stakeholders. - Highly organized & efficient: Manages multiple accounts smoothly with solid ticketing, follow-ups, and lightweight reporting (no unnecessary meetings). - Timezone alignment: Based in the Americas with overlap with US business hours. - Nice to have: - Experience in DeFi, cross-chain, wallets, RPC, or other complex integrations - Familiar with observability tools (e.g. Grafana) and support workflows (Slack, Telegram, Linear, Zendesk) - Has led technical QBRs or integration reviews for enterprise/high-value accounts We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here! COMPANY CULTURE - Embracing the differences - Embrace your own differences - Respect and welcome the unique qualities of others - See others’ differences as an opportunity to grow - Own it, do it - Own tasks end-to-end - Hold yourself to a high bar for execution - Make bold decisions, and be accountable - Understand your limitations and seek for help - Fail forward - Try - don’t be afraid to fail - Learn - don’t make the same mistake twice - Adapt - grow with the experience - Have fun together - Take the time to get to know and understand each other better - Don’t take yourself too seriously and keep it light-hearted - Fun should be coming from a place of love and respect WHAT YOU’LL GET - Annual company offsites — we've explored Thailand, Vietnam, Morocco, and Greece together. Next stop for 2027: TBD! - 30 days of PTO - Flexible remote days - Flexible working hours - Equity participation from day 1 - Entitlement to work computer (choice of equipment) - An annual 1,000€ personal development budget once you have worked 6+ months (pro-rated the first year) - A one-time 1,000€ remote budget to use on coworking, office setup, etc. If you join us as an independent contractor, you’re only entitled to the first five benefits of this list. APPLICATION PROCESS Setting yourself up for success starts with the application! Click here https://www.notion.so/Setting-yourself-up-for-a-great-start-112f0ff14ac780d58c6ee346f3856bec?pvs=21 to discover valuable tips that will help you navigate our application process effectively. LI.FI http://LI.FI is an equal opportunity employer. We encourage individuals of all backgrounds to apply. Join us in our dedication to fostering a workplace that values and respects each team member's unique contributions. Shortlisted candidates will undergo a comprehensive interview process, including a people operations interview, a take-home assignment, a meet-the-team & founder interview, and a reference check. For more information, visit our page https://www.notion.so/Hiring-Process-at-LI-FI-2e3ec55d96114976abc635866ae73ea3?pvs=21 detailing our hiring process!