Technical Account Manager (On Site)

The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners. Your Impact**Strategic Roadmap: ** Develop and maintain client business plans and technical roadmaps aligned with our core stack.Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.Business Development: Collaborate with the Sales Team to showcase our value and win new business.RequirementsWhat You Bring to the TableExperience: A minimum of 3 years communicating complex technical issues to clients.Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.Service Mindset: A proven track record in high-level customer service and account management.BenefitsWhy Join McLane Intelligent Solutions ?We take care of our team so they can take care of our clients. Your benefits package includes: Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.Financial Security: 401K plan and Flexible Spending Accounts.Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.

The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.

Your Impact

• **Strategic Roadmap: ** Develop and maintain client business plans and technical roadmaps aligned with our core stack.
• Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.
• Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.
• Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
• Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.
• Business Development: Collaborate with the Sales Team to showcase our value and win new business.

Requirements

What You Bring to the Table

• Experience: A minimum of 3 years communicating complex technical issues to clients.
• Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
• Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).
• Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.
• Service Mindset: A proven track record in high-level customer service and account management.

Benefits

Why Join McLane Intelligent Solutions ?

We take care of our team so they can take care of our clients. Your benefits package includes:

• Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.
• Financial Security: 401K plan and Flexible Spending Accounts.
• Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.
• Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.

At McLane Intel, we believe that everyone should love where they work! We understand that our ongoing success is attributed to our remarkable staff. We are a company that promotes career growth, ongoing learning, and professional development for all of our employees.We have a wide range of positions throughout the company and accept and support a broad array of applicants—from recent graduates to seasoned professionals. If you are willing to follow our company values, enjoy learning new skills, and plan to succeed in your career—we want you to apply.Here are a few things we offer that others often don’t: Autonomy – We offer a management team that treats their employees with respect and values their input, along with a team of skilled technicians that put their teammates above themselves. Mastery & Growth – We promote from within and work with each one of our technicians to help them get certifications and rise in the tiers experience. Purpose – We have a mission and a culture that every employee is strongly invested in working towards because we hand-picked people that love what they do. It’s the difference between people in a row boat rowing as they see fit, and people rowing the same direction. Benefits – Our benefits are some of the best around. We have awesome health insurance and a great PTO policy. A bit more about what we do:McLane Intelligent Solutions (MIS) is fast-growing and dynamic managed services provider located in Bell county in Central Texas. We provide a broad range of outsourced IT including design, installation, support, maintenance and consulting services to the SMB market. We have a rising need for smart, talented, hard-working, and capable team members who love challenges, want to know they are making a difference every day, and want to join a fast-paced, demanding and fun team of professionals.

At McLane Intel, we believe that everyone should love where they work! We understand that our ongoing success is attributed to our remarkable staff. We are a company that promotes career growth, ongoing learning, and professional development for all of our employees.

We have a wide range of positions throughout the company and accept and support a broad array of applicants—from recent graduates to seasoned professionals. If you are willing to follow our company values, enjoy learning new skills, and plan to succeed in your career—we want you to apply.

Here are a few things we offer that others often don’t:

• Autonomy – We offer a management team that treats their employees with respect and values their input, along with a team of skilled technicians that put their teammates above themselves.
• Mastery & Growth – We promote from within and work with each one of our technicians to help them get certifications and rise in the tiers experience.
• Purpose – We have a mission and a culture that every employee is strongly invested in working towards because we hand-picked people that love what they do. It’s the difference between people in a row boat rowing as they see fit, and people rowing the same direction.
• Benefits – Our benefits are some of the best around. We have awesome health insurance and a great PTO policy.

A bit more about what we do:

McLane Intelligent Solutions (MIS) is fast-growing and dynamic managed services provider located in Bell county in Central Texas. We provide a broad range of outsourced IT including design, installation, support, maintenance and consulting services to the SMB market. We have a rising need for smart, talented, hard-working, and capable team members who love challenges, want to know they are making a difference every day, and want to join a fast-paced, demanding and fun team of professionals.