Technical Account Manager, Partnerships

Job description

THE ROLE Atomic is seeking a Technical Account Manager for Partnerships to own the ongoing technical success of our reseller and partner portfolio. You'll work across partner teams, financial institution customers, Account Executives, Implementation, Support, Product, and Engineering to keep partner-led work clear, scoped, technically healthy, and moving toward successful outcomes. This role requires strong customer-facing communication, technical curiosity, project management rigor, and the ability to translate partner and FI needs into clear next steps. You should be comfortable managing a portfolio of partner accounts, spotting patterns across it, creating reusable enablement materials, and escalating risks with context and options. WHAT YOU'LL DO - Own the technical operating rhythm for a portfolio of reseller and partnership accounts. - Partner with Account Executives to define, scope, and track partner-driven customer work and future opportunities. - Coordinate across partner teams, FI customers, and Atomic internal teams so ownership, next steps, risks, and timelines stay clear. - Consult with partners on implementation patterns, support workflows, user experience, operational readiness, and best practices. - Build reusable partner-facing and FI-facing enablement materials: welcome packets, onboarding templates, one-pagers, and support guides. - Spot recurring partner issues, support patterns, and product/process gaps; turn them into durable improvements. - Run partner status calls and internal planning conversations with the right attendees and a clear decision/action trail. - Escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward. - Clarify ownership boundaries: what should be handled by partners, Atomic Support, Implementation, Product, Engineering, or GTM. ABOUT YOU - Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role. - Strong project and stakeholder management across multiple accounts or workstreams. - Comfortable discussing APIs, webhooks, authentication, integration workflows, support handoffs, and technical troubleshooting with both technical and non-technical audiences. - Excellent written communication for partner updates, customer-facing explanations, and internal escalation notes. - Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean. - Curious about partner and customer businesses, not just tickets or tasks. - Able to spot repeated patterns and turn them into scalable process or documentation. NICE TO HAVES - Reseller, platform, or channel partner portfolio experience. - Fintech, financial institution, embedded finance, or regulated-customer experience. - APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling. - Experience creating partner enablement or onboarding collateral. COMPENSATION Base salary: $100,000–$120,000. BENEFITS AND PERKS - Medical, dental, vision, and 401(k). - Equity through stock options. - Remote-first workplace. - Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year. - Continuing education. - Paid parental leave.