Technical Account Manager, Public Sector

Job description

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. Remote Exception: Docebo is a hybrid workplace requiring 3 days a week in our offices. However, due to the niche skill set required for this role, we have opened this role to remote candidates as an exception to our standard policy. THE ADVENTURE AHEAD 🚀 As a Technical Account Manager, your mission is to build, grow, and deepen our customer relationships to ensure they achieve unparalleled success with Docebo. You will act as the ultimate strategic and technical bridge, translating complex public sector workflows into high-impact initiatives that leverage Docebo as their core technology driver. By turning high-level business goals into long-term technical realities, you will eliminate friction, mitigate risks, and elevate every single customer into a lifelong partner. Please note that this is a U.S. remote position and an exception to our hybrid work policy. THE DAY-TO-DAY 🗓️ - Architect the Future: Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities. - Own the Relationship: Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction. - Command the Room: Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management. - Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks. - Champion Efficiency: Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health. - Innovate through Pilots: Support the preparation and execution of small proof-of-concept projects, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide. - Bridge the Gap: Serve as the central technical liaison between customer executive stakeholders and internal Docebo teams to run point during critical events and align future product roadmaps. YOUR SUPERPOWERS ⚡ - SaaS Troubleshooting Veteran: Bring 5+ years of hands-on technical troubleshooting experience coupled with 2+ years managing enterprise or large accounts within a SaaS environment. - Public Sector Navigator: Proven experience working within the United States public sector (government, education, or highly regulated institutional environments) with a solid grasp of their unique compliance and procurement structures. - Technical Translator: Masterful communication and presentation skills, with a proven ability to distill highly complex, technical jargon into clear, value-driven solutions for executive and non-technical stakeholders. - Web Technology Fluent: Possess a solid working knowledge of front-end web technologies (JavaScript, CSS, HTML, RESTful APIs) along with back-end development practices, OAuth 2.0, and SAML Single Sign-On protocols. - Data & Integration Specialist: Proficient in at least two of the following technical domains: creating/executing SQL queries, utilizing iPaaS technology (e.g., Workato, Zapier), or building BI reporting tools (e.g., Snowflake, Tableau, Looker, Power BI). - Proactive Risk Mitigator: A strong project management mindset combined with an analytical, process-oriented approach to forecasting product release impacts and advising customers on testing readiness. - Globally Mobile: Ready and willing to step out into the field with the ability to travel internationally (with notice) up to 25% of the time. BONUS POINTS (OPTIONAL) 🎯 - Cloud Certified: Holding an active AWS Product Certification is a massive plus. - LMS & HCM Insider: Previous industry experience working within e-Learning, Learning Management Systems, or Human Capital Management platforms. - Scalability Expert: Prior experience consulting on or supporting large-scale platform performance, uptime, and scalability. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.