Technical Account Manager - Team Lead

Job description

ABOUT OUTTAKE Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors, and takes down impersonators, automating protection in hours, not weeks. Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team. Outtake is backed by top-tier investors and operators who believe in our mission and our model. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers. ABOUT THE ROLE Our TAM team owns a large revenue number and a book of enterprise and mid-market accounts with a lot of upside opportunity. We want someone senior to help lead it — someone who's expanded big accounts before and can make the whole team better at it. Most of your time goes to the team's accounts, not your own. You're in their calls, on the hardest accounts, helping them figure out the right move. You'll keep a small book yourself so you stay close to the product and the customers. Responsibilities - Coaching the team - on their accounts and their careers. - Finding expansion and helping the team close it, owning NDR. - Steadying accounts when they wobble and securing renewals, owning GRR. - Hardening how the team works: ensuring the playbooks and systems hold up as the book grows. - A small book of your own, kept light on purpose. What You'll Bring - 5+ years in TAM, account management, or something close, with reps growing and keeping large enterprise accounts. - 2+ years leading account teams, with evidence that the people you coached got measurably better at running their accounts - You know how to expand an account - where the room is, who to bring in, when to push - and you've taught someone else to do it. - You're a good coach: you give direct feedback, and people trust what you tell them. - You're hands-on technical: configuring, troubleshooting, and tuning agents yourself, and comfortable going deep with a customer's setup. - You've carried a number, so you know how to spend your time when you can't get to everything. - Bonus if you're fluent with AI tooling in your own workflow - but only where it actually makes the work better. LIFE AT OUTTAKE - Office: For those in NY, we are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter. - Health: 100% company-paid medical, dental, and vision for employees. - Time Away: Flexible PTO. We trust adults to manage energy, not clock time. - Culture & Team: Annual company retreats and regular in-person events. Outtake is an equal opportunity employer. We are committed to building a diverse, inclusive team.