Technical Account Manager - US

Job description

## 🎤 Why voize? Because we're more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we're looking for you to join us on this mission!** ## 💡 Your Mission: Be the technical backbone of our US launch As our **Founding Technical Account Manager (US)**, you are the first dedicated customer-facing technical hire for the US market - and the single clear technical owner for our first US customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement. This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solutions Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole US technical operations team will run on tomorrow. You'll work side by side with our Founding Onboarding & Customer Success Manager to make voize's first US customers wildly successful - and referenceable. ## 🚀 Your Daily Business - No two days are alike - **Own technical planning and setup end-to-end** for new US customers and rollouts - from the first technical scoping call through go-live and steady-state usage - **Own inbound customer & technical support for the US market:** every US support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations - **Diagnose ambiguous issues hands-on** across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way - **Build the US playbook from scratch:** setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future US hires will ramp on - **Be the technical voice of the US customer:** categorize escalations and recurring blockers and feed them back into Product & Engineering - **Coordinate across time zones:** work with our European Support, Solutions Engineering, and Product teams to build global standards while localizing playbooks to fit the US market - **Turn learnings into leverage:** identify the most common technical blockers in the US market and translate them into better processes, documentation, and product feedback ## 🤝 Your Skillset - What you bring to the table - **Several years of experience** in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment - **Hands-on technical troubleshooting skills:** you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you - **Founding-role autonomy:** you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked - **Excellent communication across audiences:** you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report - **Structured under pressure:** you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving - Based remote in the US, with authorization to work in the United States - and **willing to travel** to customers when a rollout or escalation needs you on-site Nice to have (but not required) - Experience in healthcare, senior care, or another regulated industry ## 🌱 Growing together - what you can expect at voize - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events from our New York Hub. - Become a co-creator of our success with stock options - Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ## ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can't wait to meet you - no matter who you are or what background you have! We will be reviewing applications from August 1st and schedule interviews from then onwards.