Technical Account Manager (US-based, remote in a ET, CT or MT timezone)

Job description

About the Role This is one of the highest-impact roles in our business, as our growth in the US market continues to accelerate. You need to be US-based, in a CT, ET or MT timezone. As a Technical Account Manager, you will own the revenue performance, retention, and long-term success of a portfolio of strategic event organizer partners. You’ll operate as a technical and strategic advisor, helping organizers grow their events, optimize operations, and extract maximum value from Let’s Do This. This includes shaping multi-quarter strategies, delivering data-driven insights, and influencing how leading events operate across the industry. You will operate in an AI-first way, using AI tools to scale your impact, deliver deeper insights, and enable organisers to run more efficient, self-sufficient operations. This is a high-ownership, high-intensity role — you’ll be expected to be able to troubleshoot, assess impact and importance in order to operate with urgency, and to build deep relationships and show up when it matters most (including onsite at events). What You’ll Do Own Commercial Performance & Retention Own revenue performance across your portfolio (growth, retention, renewals) Own and drive multi-quarter account strategies, aligned to partner goals and revenue outcomes Maintain strong account health (OHS), renewal readiness, and long-term contracts Identify and execute growth opportunities that drive measurable increases in partner performance AI-First Account Management Drive behavioral change in organizers, helping them transition from manual, LDT-supported workflows to AI-enabled, self-sufficient operating models Use LDT’s internal AI tools alongside external tools to scale account management, generate insights, and prioritize actions Deliver data-driven recommendations powered by AI (e.g. performance trends, conversion improvements, operational efficiencies) Continuously identify opportunities to replace manual workflows with AI-enabled solutions Operate with a mindset of “how do I 10x my impact using AI?”, not “how do I do more manually” Strategic & Technical Advisory Act as a trusted advisor to senior stakeholders at event organizers Provide data-driven recommendations to improve event performance Guide organizers on best practices across registration, operations, and participant experience Help partners design and implement AI-powered support models using LDT tooling Guide organisers toward greater self-sufficiency through automation and AI Industry Leadership & Relationship Building Build deep expertise in the endurance event ecosystem Represent Let’s Do This at industry events, conferences, and key partner moments Develop strong external relationships and credibility across the market Drive Product Adoption & Value Ensure partners fully adopt and extract value from our platform Identify opportunities for expansion (features, integrations, new use cases) Translate partner needs into scalable product insights Drive adoption of LDT’s AI-powered products and agents, ensuring partners fully leverage automation capabilities Identify opportunities to improve performance through AI-led experimentation and optimization Cross-Functional Leadership Partner with Product to shape roadmap priorities based on real partner needs Collaborate with Onboarding & Support to ensure seamless partner experience Maintain clear internal visibility on account health and risks Event & Onsite Presence Travel to key events to support partners at critical moments; while this is fluid at this stage of our growth, expect a minimum of 5 weekends per year Build trust through in-person engagement and hands-on support Be present when it matters most — including weekends About You 4+ years in Technical Account Management, Strategic CS, or similar roles Proven experience owning revenue, retention, or expansion targets Strong technical fluency (APIs, integrations, data flows) Excellent stakeholder management (including C-level) Comfortable operating in ambiguity and building structure Strong curiosity and enthusiasm for AI tools, automation, and data-driven workflows Demonstrated ability to use technology to scale personal output and impact Comfortable guiding non-technical stakeholders in adopting AI-powered solutions You instinctively look for ways to replace manual effort with scalable, AI-driven solutions. You are: Commercially minded and results-driven Credible, consultative, and liked and trusted by partners Happy and confident working remotely but still building tight-knit and respected internal working relationships Energized by high-growth environments and big challenges Willing to go above and beyond to make partners successful Who We Are Let's Do This is the online company that gets everyone together offline. We exist to inspire people across the world to come together and experience moments that make them feel alive. We’re focused on mass participation sports events (such as Marathons, Triathlons, 10Ks, 5Ks, swim races), where we’re proud to be the global leader. We’re at a super exciting and rapid stage of our development. We now take over 2.5 million bookings every year, driving growth for our industry from large-scale races like the UK’s London Marathon Events and the Great North Run to hero races like BOLDERBoulder, Peachtree Road Race, Honolulu Marathon, and iconic races like Leadvile 100 and the Diplo Run Club Series. We’ve grown exponentially in the UK since our launch in 2017 and are now in the process of expanding within the US market with the same energy our brand represents. We’ve raised $90M to date and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals like Serena Williams and Usain Bolt.