Technical and Customer Support Specialist

Job description

Job Description Position Summary CSUVetCE is seeking a reliable, service-oriented hourly employee to provide part-time technical and customer support for online continuing education programs. This position plays an important role in supporting learners and instructors, assisting with Canvas user account management, and resolving basic technical issues in a timely and professional manner. The ideal candidate will be detail-oriented, customer-focused, and comfortable troubleshooting common technology issues while working in a collaborative higher education environment. Previous customer support experience is required, and experience with Canvas LMS or another learning management system is strongly preferred. Brief Work Unit Description The Department of Clinical Sciences mission is to assure the health and productivity of animals to meet societal needs through high quality educational programs for professional veterinary medical students, graduate veterinarians, and the public through a faculty and veterinary medical center of excellence, and to advance and disseminate comparative biomedical knowledge in an environment of interdisciplinary collaboration. Essential Job Duties Respond to customer inquiries through email, phone, and/or other communication channels in a professional and timely manner. Provide technical support for learners, instructors, and staff related to online course access and functionality. Manage Canvas user accounts, including creating, updating, and maintaining enrollments as directed. Troubleshoot technical support issues related to Canvas, course access, login problems, and other routine platform concerns. Document issues, follow procedures, and escalate more complex concerns to the appropriate staff member when needed. Assist with maintaining accurate records and supporting day-to-day administrative tasks related to online continuing education. Deliver a positive customer experience that reflects the values of Colorado State University and CSUVetCE. Conditions of Employment Employment is contingent upon the successful completion and satisfactory results of the background check process. Supervision N/A Minimum Qualifications Previous customer support, technical support, administrative support, or related experience. Strong written and verbal communication skills. Excellent customer service skills and a professional demeanor. Basic technical proficiency and comfort learning new systems and software. Strong attention to detail and the ability to follow directions accurately. Ability to work independently and manage multiple tasks in a fast-paced environment. Preferred Qualifications Experience using Canvas LMS or another learning management system. Experience managing user accounts, enrollments, or similar system access responsibilities. Previous experience supporting online learning environments. Strong problem-solving skills and the ability to troubleshoot common technical issues. Familiarity with customer support workflows, ticketing systems, or help desk processes. Salary Range $15.16 - $18 per hour Required Application Documents To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Cover Letter, Resume/CV Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. Review our detailed benefits information here. Explore the additional perks of working at CSU here. For the total value of CSU benefits in addition to wages, use our compensation calculator. Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in! Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. EEO Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.