Technical Application Service Specialist

Job description

End Date Friday 30 October 2026 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution. Job Description Years of exp - 3 - 5 years Must have Skill - Experience in Dynatrace would be desirable - Experience with AI would be desirable - Experience of Automation would be desirable Monitors and analyses data as directed using budgeting systems and protocols. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards. Supports and enables others to use and benefit from existing data management systems. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline. Helps others use and benefit from the existing knowledge management systems. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures. Supports others by using strategic planning systems and protocols.