TECHNICAL ASSISTANCE ENGINEER/ARCHITECT

Job description

Roca Corporación Empresarial is a world leader in the bathroom space sector with a presence in 170 markets and is a benchmark for design, technology and sustainable development. Our commitment to international expansion has made us one of the biggest Spanish multinationals. Today we have 78 production centers on four continents that directly employ more than 20.000 people. 🚗 Technical Assistance Engineer/Architect | Madrid Area | High Mobility Role 📍 About the Role We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach. This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders. We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem-solving capabilities. 🔎 Key Responsibilities 🏢 Manage the dealership network in the assigned territory, ensuring outstanding service levels. 🔧 Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts. ✅ Approve or reject warranty claims, finished product orders and technical service quotations. 🚗 Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support. 🤝 Deliver technical and commercial advice on products and solutions. 📞 Manage and resolve customer complaints and service escalations. 📊 Monitor and analyse dealership KPIs on a weekly basis. 📝 Actively report findings and improvement opportunities to Quality and Competence Center teams. 🔄 Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience. 🎓 Train newly incorporated dealership employees on procedures, systems and technical aspects. 👥 Build strong relationships with dealership managers, business owners and technical leaders. 📈 Analyse market trends, services, competitors and pricing dynamics within the territory. 🔎 Identify, onboard and manage dealership partners to maintain the highest service standards. 🤝 Internal & External Relationships You will work closely with Sales, Quality, IT, Legal, Customer Service and Logistics teams. Externally, you will interact with distributors, dealerships, installers, construction professionals, maintenance managers, business owners and end users. 🎓 What We're Looking For Degree in Technical Architecture, Building Engineering, Industrial Engineering or a similar technical discipline. Senior Site Managers with strong commercial capabilities will also be considered. Solid experience within construction, technical solutions, building materials or installation-related sectors. Experience in after-sales service, technical support or installation services. Strong field-based mindset with extensive exposure to sites, projects and customer-facing environments. High level of autonomy, initiative and results orientation. Outstanding communication, influencing and negotiation skills. Ability to build technical credibility with installers and technicians while effectively engaging with senior business stakeholders. Valid driving licence and willingness to travel frequently. Knowledge of the Madrid market and surrounding areas will be highly valued. 🚀 If you are looking for a highly visible, customer-facing role where you can combine technical expertise with business impact, we would love to hear from you. The recruitment process is governed by equal opportunity, without descrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference or any kind of physical, personal or social condition. The selection of the candidate will be based on their merits and skills, taking into account the competencies and aptitudes required for the requested profile.