Technical Building Manager

Job description

✨ IS A CAREER AT TSP FOR YOU? At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes. We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other. If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development. ✨ THE ROLE The Technical Building Manager is responsible for ensuring the safe, efficient and compliant operation of all building engineering services and infrastructure. This role oversees the maintenance and performance of critical building systems, manages specialist contractors, ensures statutory compliance, and delivers high-quality facilities management services that support business operations and occupier satisfaction. ✨ KEY RESPONSIBILITIES Manage the day-to-day operation, maintenance and performance of all building services, including HVAC, electrical, plumbing, fire safety systems, lifts and Building Management Systems (BMS). Develop, implement and monitor Planned Preventive Maintenance (PPM) programmes to maximise asset reliability and minimise downtime. Coordinate and oversee reactive maintenance activities, ensuring technical issues are resolved promptly and effectively. Manage external contractors and service providers, ensuring all work is completed safely, on schedule, within budget, and in accordance with contractual and quality standards. Ensure full compliance with all applicable health and safety legislation, environmental requirements, statutory inspections and industry regulations. Carry out regular inspections, audits and condition assessments of plant rooms, equipment and building infrastructure, identifying and addressing maintenance risks. Prepare and manage maintenance budgets, monitor expenditure, and identify opportunities to improve efficiency and reduce operating costs. Maintain accurate maintenance records, asset registers, compliance documentation and technical reports. Support capital improvement projects, refurbishment works and lifecycle replacement programmes. Investigate equipment failures and recurring maintenance issues, implementing corrective and preventive actions. Ensure emergency systems and critical infrastructure are maintained and tested in accordance with statutory requirements. Collaborate with tenants, clients and internal stakeholders to minimise operational disruption and maintain high levels of customer satisfaction. Promote continuous improvement in maintenance practices, energy efficiency and sustainability initiatives. ✨ SKILLS & EXPERIENCE Proven experience in technical building or facilities management within commercial or mixed-use properties. Strong knowledge of HVAC, electrical, mechanical, plumbing, fire protection and Building Management Systems (BMS). Good understanding of statutory compliance, health and safety legislation and building regulations. Experience managing maintenance contractors and service level agreements (SLAs). Strong problem-solving, organisational and budget management skills. Excellent communication and stakeholder management abilities. Proficient in Computerised Maintenance Management Systems (CMMS) and Microsoft Office applications. ✨ QUALIFICATIONS Qualification in Mechanical, Electrical, Building Services Engineering or a related discipline. Relevant health and safety qualification (e.g. IOSH or NEBOSH) desirable. Membership of a relevant professional body (e.g. IWFM, CIBSE, IET) is advantageous. ✨ KEY COMPETENCIES Technical expertise Leadership and contractor management Health, safety and compliance Planning and organisation Financial awareness Customer focus Decision-making and problem-solving Continuous improvement mindset ✨ PERKS Varied and dynamic work environment Supportive management, mentoring and training 25 days annual leave + public holidays £75 birthday bonus Private healthcare Performance-based bonus Contributory pension ✨ YOUR KEY RESPONSIBILITIES (RESOLVE) At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities. 👉 RECEIVE WITH EMPATHY Warmly greet tenants, clients and visitors across multiple sites Provide a calm, friendly, and efficient first impression Be fully present and professional at all times, even under pressure 👉 ENGAGE THE ROOT CAUSE Handle calls, emails, queries and issues with clarity and care Ask the right questions to understand what’s really needed Communicate with building teams to ensure seamless service continuity 👉 SOLUTIONS THAT STICK Take initiative to resolve front-of-house issues quickly Suggest improvements where appropriate and flag repeat problems Work with the wider TSP team to ensure issues are permanently fixed 👉 OWN THE OUTCOME Follow up on tasks to ensure completion Keep stakeholders informed of progress and next steps Take responsibility for delivering service excellence, every time 👉 LOG & LEARN Keep accurate records of visits, calls and issues handled Provide handovers and notes to ensure continuity at every site Share feedback with teams to drive service improvements 👉 VALIDATE WITH THE STAKEHOLDER Check that tenant and visitor needs have been fully met Proactively ask for feedback and action it where relevant Be a visible and consistent point of reassurance 👉 ENCOURAGE FEEDBACK & IMPROVEMENT Use every interaction as a learning opportunity Contribute ideas to improve the front-of-house experience Champion our values wherever you go 👉 SUSTAINABILITY Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy. ✨ TRAINING NEEDS & TARGETS Complete all mandatory TSP training Attend regular TSP Town Halls and workshops Demonstrate continuous learning through relevant CPD ✨ THE TSP WAY - VALUES & BEHAVIOURS We don’t just talk about our values, we operationalise them. You’ll be expected to live these daily in your work and your interactions: 👉 EASE Make processes simple, intuitive and friction-free 👉 GENEROSITY Go beyond expectations to help and delight 👉 HOSPITALITY Make people feel welcome, remembered and respected 👉 PRESENCE Be alert, proactive and engaged at all times 👉 PURPOSE Understand how your actions support our mission 👉 SWEATING THE SMALL STUFF Care about every detail, because it all matters ✨ EXPECTED BEHAVIOURS Represent the TSP brand with pride Be professional, well-presented and consistent Communicate with clarity, kindness and accountability Take ownership, solve problems and follow through Share knowledge and support your team Look for opportunities to improve the experience ✨ LIVING THE TSP WAY Start every day with intention Recognise and celebrate your teammates Share learnings and feedback openly See every challenge as a chance to build trust Thank you for applying. We can't wait to meet you!