Technical claims handler

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury. Main Responsibilities: Managing a caseload of complex personal injury claims in accordance with claims handling procedures and service levels. To assess indemnity, liability and quantum on claims, ensuring that each claim is investigated thoroughly with due regard given to the circumstances of an individual case. Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable. Attendance at trials and conferences with Counsel where appropriate. Adherence to and engagement with Reinsurers and all associated Large Loss procedures. Ensuring compliance with all regulatory requirements including Treating Customers Fairly. Pro-actively managing personal training and development requirements. To build strong working relationships with suppliers. To maintain a high degree of technical knowledge and to keep abreast of market and legal updates. Skills and Experience: Strong and current working knowledge of personal injury claims with a handling experience in serious injury, traumatic brain injury, serious spinal injuries and amputation. Strong technical knowledge and application of Discount Rate, extensive care claims and any other heads of claim applying to serious/catastrophic injury claims. Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity. Sound knowledge of company products and policy wordings. Solid understanding of the Civil Procedure Rules and the Personal Injury Portal process. Knowledge of current, relevant Case Law. Good market knowledge and commercial awareness Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Personal Qualities: An excellent communicator, capable of influencing and asserting opinion at all levels. Excellent telephone, written, verbal communication and formal presentation skills. Exemplary planning and organisational skills. A high degree of drive and commitment and the ability to demonstrate a highly professional work ethic. Ability to manage and prioritise own workloads. Willingness to develop self and new skills. Ability to work with flexibility in a proactive claims environment. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent