Technical Client Service Manager

Job description

TECHNICAL CLIENT SERVICE MANAGER Aduro Advisors is looking for bright and talented individuals to join our team working to support top-tier clients in the Venture Capital & Private Equity space. The Technical Client Service Manager will oversee the "source of truth" of the Client Service resources and workflows for the organization, ensuring our internal systems reflect our high standards. You will play a vital role in the evolution of our tech stack by managing the human element of key system implementations. Why Aduro? We’re not your typical fund administrators. We’re modern, innovative, and backed by deep industry experience, allowing our clients to focus on investing while we handle the details. We pride ourselves on providing our clients with thoughtful and adaptable service while leveraging best-in-class technology. We thrive in a people-first culture where each team member can impact the success of the business. We do this by investing heavily in training and development programs, providing ample opportunities for growth, and focusing on fostering a culture of collaboration and community. Here Is The Type Of Work You Will Do Technical L&D & Content Strategy - Curate & Optimize Content: Architect, review, and refine technical documentation and process workflows. You will ensure all materials are not only technically accurate but also designed for maximum clarity and team retention. - Lead Live Technical Training (Virtual & In-Person): Serve as a subject matter expert by facilitating engaging, virtual and live training sessions that translate complex concepts into actionable workflows and keep the Aduro team apprised of the latest and greatest across client service systems like FundPanel, Xero, Dynamo Accounting, etc. - LMS Architecture: Produce high-quality, recorded modules for the Learning Management System, building a scalable library of "on-demand" expertise. - Feedback Loop Integration: Strategically coordinate and document annual audit and tax feedback from internal teams, turning post-mortem insights into future training opportunities. - Partner Alignment: Act as the lead liaison with audit and tax partners to synchronize on footnotes, new pronouncements, and standard operating procedures. Knowledge Management & Workflow Excellence - Resource Library Stewardship: Maintain and evolve the resource library, ensuring it remains a high-utility asset for the entire firm. - Workflow Engineering: Partner with service teams to document and build out sophisticated workflows within the Project Management System, driving consistency across the board. Strategic System Implementation - Change Management Documentation: Meticulously document all workflows affected by General Ledger implementations. - Deployment & Adoption: Lead the internal rollout strategy, ensuring team proficiency through a multi-channel approach, including: - Dynamic live training sessions. - Comprehensive LMS onboarding modules. - Dedicated "Office Hours" to provide real-time support and technical mentorship. The salary range for the Technical Client Service Manager is $100,000 - $120,000. Salary is determined based on current market data and candidate experience level. Employees in this role are eligible to participate in the Aduro Bonus Program. Requirements - Alternative Asset Mastery: You bring at least 5 years of experience in the alternative asset industry (Venture Capital or Private Equity preferred). Direct Aduro-specific experience is a significant advantage, allowing you to hit the ground running as a mentor. - Accounting Fluency: You possess an in-depth, nuanced understanding of US GAAP and partnership accounting, enabling you o translate complex regulations into digestible team training. - Experience as an external auditor or a CPA certification is a major plus - Educational Mindset: You don't just know the "how"—you can explain the "why." You are skilled at taking complex concepts and translating into manageable workflows to empower service team members to provide stellar client service. - Precision & Vision: You are thoughtful, detail-oriented, and see the direct link between meticulous technical documentation and superior client service delivery. - Proactive Problem Solver: You are naturally resourceful and driven, with the ability to identify a process gap and build the training solution to fix it. - Collaborative "Roll-up-your-sleeves" Attitude: While you lead from the front, you are always ready to dive into the weeds to support the team during critical implementation or audit cycles. - Remote Autonomy: You are self-motivated and thrive in a remote environment, maintaining high engagement with teammates regardless of physical location. - Systems Power User: You are proficient in Notion, Microsoft Excel, and industry-specific accounting systems such as Xero, FundCount, or Dynamo. Perks of Working at Aduro: - Competitive salary - Health/Dental/Vision Insurance - Life Insurance - Short-Term Disability - Long-Term Disability - Paid Time Off (PTO) & company holidays - 401k with Employer Match - Company-wide social events and programs - Dog-friendly office in downtown Denver