Technical Consultant

Job description

### **About Keboola** Keboola raised $32M (Central Europe’s largest Series A in 2023) to redefine how companies work with data. Our platform delivers 10x results for customers. Our mission is simple: empower every organization to use data effectively. We’re a global team of innovators who believe collaboration, trust, and experimentation drive success. ### **The Role** The Technical Consultant is a senior customer-facing delivery role within Keboola's Professional Services function. You will lead scoped, outcome-driven technical engagements that help customers accelerate adoption, solve complex data challenges, and get lasting value from the Keboola platform. You operate as a technical partner to Customer Success Managers, activated by demand, engaged with clear scope and exit conditions, and always working toward a clean handover.. Alongside active delivery, you proactively identify new engagement opportunities in collaboration with the CS team, contributing to demand generation as a standing part of the role. You will work closely with CSMs, Support, Engineering, and customer stakeholders across the full engagement lifecycle, from discovery and scoping through delivery and handover. ### What You'll Do ### **Engagement Delivery** - Lead scoped technical engagements end-to-end: define scope and success criteria, deliver against them, and close with a documented outcome and clean handover. - Execute hands-on technical work including architecture guidance, implementation support, configuration, validation, and troubleshooting, stepping in directly when it meaningfully unblocks progress or reduces risk. - Manage engagement scope actively: size work before starting, identify scope creep early, and re-scope formally rather than absorbing additional work silently. - Deliver across both billable engagements (SOW-based) and value-adding work, meaning non-billed customer-facing activity that drives retention, adoption, or expansion. ### **Proactive Opportunity Development** - Identify potential PS engagement opportunities through participation in the weekly CS leadership cadence and review of CS team account updates. - Collaborate with CSMs to surface technical need signals before a formal request is raised and propose engagement scope jointly. - Stay close to the CS team as a standing practice, not a secondary activity. ### **Strategic Engagement** - Embed with senior customer stakeholders to translate complex, ambiguous problems into clear, executable solution paths. - Shape architectural and technical decision-making through deep product and domain expertise. - Coordinate with Support, Engineering, and customer teams to drive momentum and remove blockers. - Lead stabilization during high-severity incidents and ensure clean handover to CSMs and customer teams at engagement close. ### **Across All Engagements** - Lead technical discovery to understand customer architecture, constraints, and strategic direction. - Design end-to-end solutions covering patterns, sequencing, tradeoffs, and risk mitigation. - Know when to go deep personally and when to delegate, always optimizing for sustainable outcomes. - Contribute reusable patterns, playbooks, and internal knowledge to improve future delivery quality across the PS team. ### What You Bring - 5+ years of experience in a technical customer-facing delivery role in Technical Consulting, Solutions Engineering, Professional Services, or similar, within B2B SaaS or data/tech companies. - Deep expertise in modern data platforms, architectures, and analytics ecosystems; comfortable working directly with pipelines, configurations, and system designs. - Strong troubleshooting and architectural judgment across complex, multi-system environments. - Proven ability to scope and deliver technical engagements independently, defining success criteria, managing to them, and closing with documented outcomes. Decisive in ambiguous, high-stakes situations and able to connect customer strategy to technical solutions. - Experienced at leading and coordinating across internal teams, customers, and partners without formal authority; takes full accountability for outcomes. - Clear communicator with both technical and business stakeholders, able to translate complexity into clear direction and action. - Fluent in Czech; English is a strong plus. - Based in Prague, able to work in a hybrid setup. We do not offer relocation or visa packages. ### You can look forward to the following benefits - Competitive salary + equity package. - Budget for education. - 25 PTO's plus 3 sick days. - Cool new offices in the heart of Holesovice in Prague. You need to be 3 times a week in the office. - No set office hours and flexibility. ### Keboola’s Core Values - Care, love and respect - No BS - Get your stuff done and do a bit more - Create and innovate - Learn! - One team