Technical Consultant

Job description

**About UptimeAI:** UptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions. Industrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance. UptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance. **Role : Technical Consultant** **Location:** Bangalore, India (Hybrid) **Experience:** 7+ years **About this role:** As a Technical Consultant at UptimeAI, you will be the primary technical point of contact for our customers throughout their entire journey—from onboarding and implementation to ongoing growth and expansion. You will serve as the customer’s trusted technical advisor post-contract, ensuring their success by understanding their operations, translating requirements into actionable plans, and driving adoption, value realization, and optimization. You will lead discovery sessions, capture detailed technical and operational requirements, and guide customers in maximizing the impact of UptimeAI solutions. Beyond technical execution, you will help customers understand the business value of the platform by connecting technical capabilities, insights, and outcomes to their operational goals. You will play a key role in customer-facing engagements, including executive steering committees and value discussions, ensuring the right stakeholders are aligned on progress, outcomes, challenges, and opportunities. Your ability to build a compelling value story, communicate clearly with both technical and executive audiences, and advocate for customer goals will be critical in accelerating time to value, building customer trust, ensuring successful adoption, and positioning accounts for long-term growth. **What You'll Do:** - Act as the technical lead throughout the customer lifecycle, from onboarding and implementation to ongoing adoption and growth. - Run discovery sessions to gather detailed operational and technical requirements. - Develop a deep understanding of the customer’s processes, performance goals, and long-term objectives. - Translate business and technical needs into structured input for offshore implementation teams and internal stakeholders (e.g., data requirements, model logic, alert configurations). - Own technical communication with the customer, ensuring confidence, clarity, and alignment throughout the engagement. - Identify risks, blockers, or adoption gaps early and proactively work toward resolution. - Drive time to value by pushing for efficient delivery, adoption, and operational improvements while maintaining high quality. - Partner closely with Delivery, Product, Engineering, and Customer Success teams to ensure the solution meets or exceeds customer expectations. - Act as a customer advocate, ensuring their goals are understood, incorporated, and prioritized across the delivery and growth process. - Support long-term account growth by identifying opportunities for optimization, expansion, and additional value realization. - Serve as the primary technical escalation, addressing architecture-related questions, defending platform capabilities, and ensuring customer confidence in performance and reliability. - Develop and articulate a compelling value story that connects platform capabilities, insights, and outcomes to the customer’s strategic objectives, helping drive adoption, trust, and long-term partnership. - Lead executive steering committee meetings and customer value discussions, ensuring the right stakeholders are aligned on progress, outcomes, challenges, and the business impact delivered by UptimeAI. **Must Have:** - 7+ years of experience leading technical engagements across the full customer lifecycle, from onboarding to adoption and growth. - Strong consulting skills with the ability to lead discovery conversations, challenge customer assumptions, and guide stakeholders toward solutions that drive business value. - Experience developing and presenting compelling value stories, including executive-level communication that connects technical capabilities, insights, and outcomes to customer business objectives. - Process Engineering Background: Hands-on experience with reliability, process optimization, troubleshooting, or asset performance in a technical role. - Demonstrated expertise in building customer trust, acting as a technical escalation point, and defending platform capabilities. - Skilled in identifying risks, resolving blockers, and driving time-to-value while maintaining high quality. **What Success Looks Like** - Customers clearly understand the value UptimeAI brings to their operations from Day 1 and are confident in the path to achieving measurable business outcomes. - Customers achieve time-to-value quickly, with the platform delivering actionable insights, improved decision-making, and measurable operational impact. - Executive stakeholders recognize UptimeAI as a strategic partner, supported by a compelling value story that connects platform capabilities to business outcomes. - Customer adoption grows over time, leading to stronger engagement, expansion opportunities, and long-term partnership.