Technical Consultant

Job description

*RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.* *Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).* *But there's more to us than the **what** we do — like the **who** behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of **continuously doing better.*** ## The opportunity This is the role where RecordPoint’s promise becomes real for customers. As a Technical Consultant on our Onboarding & Delivery team, you’re the person who connects a new customer’s data estate to our platform and gets them to their first genuine result — fast. You’ll own the hands-on technical work that turns a signed contract into a customer who can finally see, understand, and govern their data. It’s a role for people who take pride in technical delivery done well: methodical, detail-driven, and energised by getting a complex integration to simply work. You’ll have proven playbooks to work from and an experienced team around you — and every onboarding you deliver directly shapes whether a customer stays, grows, and succeeds. ## What you’ll do - Lead customer onboardings from kickoff through to first value — planning the work, confirming what needs to be connected, and keeping delivery on track with the customer and onboarding lead. - Deploy and configure the connectors that link customer data sources to RecordPoint, using our proven deployment playbooks. - Manage data source integrations, authentication, and metadata configuration — and produce clear, reusable runbooks for everything you deploy. - Troubleshoot integration issues as they arise, and escalate genuine architectural exceptions to our Solutions & Architecture specialists. - Prepare the evidence that confirms each customer is ready to go live and has reached their first-value milestone — accurate, complete, and to standard. - Once customers are live, partner with them on the configuration unique to their organisation — data migrations, non-standard connectors, and the technical advice that helps them get the most from the platform, whether they build it themselves, work through a partner, or engage us directly. ## What you’ll bring **Essential** - 5+ years in SaaS implementation, technical onboarding, or information management delivery. - Hands-on experience deploying connectors, configuring metadata, or working with integration tooling. - A solid grounding in cloud solution design and deployment (PaaS and SaaS), and comfort with the technologies around it — databases, networking, and authentication. - Experience migrating customers from on-premise systems to modern cloud platforms. - A structured, quality-first approach — you work well within delivery frameworks and your artifacts are accurate and complete. - Clear written and verbal communication with both technical and non-technical audiences. **Nice to have** *(a genuine bonus, not a barrier — apply if you have some of these)* - Experience in pre-sales engineering or solutions architecture for technology or software sales. - Hands-on with Microsoft 365, SharePoint, Exchange, or comparable enterprise content platforms. - Familiarity with records management, data governance, or information classification. - Experience delivering to regulated-market customers — financial services, government, or critical infrastructure. - Understanding of security principles and controls in cloud environments. - Comfort using AI productivity tools to speed up documentation, configuration, and delivery reporting. - Exposure to any of: OpenShift, AKS, Podman, Docker, Power BI, C#, Python, PowerShell, or Web/Swagger APIs. - A degree in Computer Science, Software Engineering, or a related field — or equivalent hands-on experience. ## Why you’ll want this role - **Real impact.** Your work is the difference between a customer who struggles and one who succeeds. In a business our size, that’s visible and it’s valued. - **Flexibility.** Hybrid working across our Sydney and Melbourne offices, built around outcomes rather than hours at a desk. - **Growth.** A clear technical delivery craft to master, an experienced team to learn from, and a company investing in how it scales delivery. - **Purpose.** You’ll help the organisations that matter most — the ones holding society’s most sensitive information — manage it responsibly.