Technical Consultant

Job description

Join Clarivate as a Technical Consultant in Korea and become a trusted advisor to clients using IPfolio, our Salesforce-based intellectual property management solution. This role is ideal for someone who enjoys combining technical problem-solving, client communication, and business process improvement. You will work closely with Korean clients while collaborating with a global team across APAC, Europe, and North America. This is a strong opportunity for a bilingual Korean-English technical professional seeking to build expertise in enterprise SaaS, Salesforce configuration, and the intellectual property domain. You will help clients get more value from IPfolio, solve practical system challenges, and contribute to the success of a growing product used by global IP teams. Due to legal requirements, this position is restricted to Korean citizens living in Korea. About You – experience, education, skills, and accomplishments 5+ years of experience in a Technical Consultant, Application Support, SaaS Implementation, Salesforce Administrator, or similar client-facing technical role Hands-on Salesforce administration or configuration experience; Salesforce certification is a strong advantage Experience translating client requirements into practical system configuration, troubleshooting steps, or process improvements Bachelor’s degree or equivalent professional experience in information systems, computer science, business, engineering, or a related field Excellent written and verbal communication skills in Korean and English, with confidence working with both local clients and global colleagues It would be great if you also have . . . Experience supporting or configuring enterprise SaaS applications for corporate clients Knowledge of intellectual property processes, including patents, trademarks, docketing, renewals, or portfolio management Experience with IP management systems or legal technology platforms Basic SQL knowledge or experience investigating data-related issues Interest in AI, automation, analytics, or other emerging technologies that improve client service and operational efficiency Japanese or Chinese language skills, especially if you have worked with regional clients across APAC What will you be doing in this role? Act as a primary technical contact for Korea-based clients using IPfolio, helping them resolve issues and make effective use of the platform Analyze client questions, reported issues, and configuration requests, then recommend clear and practical solutions Configure standard IPfolio and Salesforce functionality using declarative tools such as fields, layouts, workflows, permissions, reports, and related settings Troubleshoot system behavior, document findings, and coordinate with product, engineering, implementation, and support teams when deeper investigation is needed Guide clients through resolutions in a clear, professional, and culturally appropriate way in both Korean and English Share knowledge, improve internal documentation, and contribute to consistent service quality across our global IPfolio Premium Services team About the Product IPfolio is Clarivate’s modern intellectual property management solution built on the Salesforce platform. It helps corporate IP teams manage patent and trademark portfolios, automate workflows, improve visibility into deadlines and activities, and make better decisions through data and reporting. For technical consultants, IPfolio offers an excellent environment to deepen Salesforce expertise while learning a highly specialized and valuable business domain. About the Team You will join the IPfolio Premium Services Team, a collaborative and internationally distributed group with colleagues in the United States, Serbia, Austria, Malaysia, Taiwan, and Japan. In this role, you will be the local technical expert for Korea-based clients while also benefiting from the knowledge, mentoring, and support of a global team. You will report directly to the Director, Service Implementation. Hours of Work This is a full-time position primarily aligned to Korea business hours. Some flexibility will be needed to collaborate with colleagues and clients across APAC, Europe, and North America. This is a hybrid position, with office-based work expected up to 3 days per week. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.