Technical Consultant

Job description

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! Cayenta is involved in some of the most challenging and interesting projects in the technology industry and we're always looking for talented, highly motivated individuals who seek the same. One of the most important decisions we make is the next person we invite to join our team. As a Cayenta employee you will be consistently challenged to deliver your best, and you will be fairly compensated for your efforts. Because we provide our clients the best technologies and services in the industry, you will constantly develop new skills, learn new products, and be involved in activities that are highly valued in the marketplace. Most of all, any potential employee must be willing and able to represent our core operating principle, which simply stated is: "We value our clients as partners, therefore their success and satisfaction, as well as our own, depends on delivering excellence in everything we do." Cayenta is a wholly owned subsidiary of Harris Computer Systems, owned by Constellation Software Inc. Job Summary Cayenta is looking for a Technical Consultant to join our Managed Services & Technical Operations (TechOps) team. In this role you’ll help keep our customers’ business-critical ERP/CIS environments — running on Azure and on-premises — secure, reliable, and highly available. This is a hands-on role centred on operating, maintaining, and continuously improving live customer systems and the support experience around them. Job Duties & Responsibilities • Manage multiple ERP/CIS systems simultaneously as the primary or secondary consultant (on-prem and on Azure) • Co-lead or support complex ERP/CIS implementation and onboarding projects (Azure) • Support the operations, maintenance, and hardening of the infrastructure behind customer environments — Linux/Windows VMs, containers/AKS, database services, and network security — across Azure environments • Administer the core platform services customer systems depend on (identity/SSO, storage, secrets/key vault) • Ensure customer environments are administered with emphasis on availability, reliability, security, and scalability • Build automation and scripts for deployment, monitoring, patching, and routine maintenance to reduce manual toil • Apply AI-assisted tools in day-to-day operations, support, and automation — using them to accelerate troubleshooting, scripting, monitoring, and documentation while improving quality • Implement, configure, maintain, monitor and administer Windows Server/Desktop Operating Systems • Integrate third party solutions into the existing and new infrastructures (SSO, log management, vulnerability management, firewall, SendGrid) • Support the implementation and testing of DR systems for Azure customers • Installations, configuration, and maintenance of IT monitoring systems including Azure monitoring services • Experience with managing user permissions, SSO/password management, AD Group policy/MS Azure Policies (i.e., conditional access) • Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment • Troubleshooting/ad-hoc support (issue triage/resolution, tracking via ticketing system, etc.) and regular administration tasks (product releases, patching, updates, etc.). • Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained • System and Database Administration (SQL Server), some Oracle • Deliver monthly reports containing key and relevant details about the system, when required • Create, update, and improve internal documentation and guides • Attend daily team calls for delivery, deployment, and improvement of services • Prepare and participate in knowledge transfer and training sessions with other team members and staff. • Work with other members of the Managed Services team, Cayenta support, BI, and development groups to identify and resolve problems. • Contribute to internal projects as needed • Contribute to the team’s AI initiatives and roadmap — helping identify, pilot, and roll out AI-driven improvements across managed services and TechOps Job Requirements To meet this challenge, you must possess a high level of initiative and energy and have a great consultant-minded work ethic. • Team player, capable of working as part of a team and alone with minimal supervision. • Passion for providing excellent customer service and experience • Desire to look for opportunities to continually improve • Takes initiative and enjoys learning via self-study and with a team • Strong analytical skills and technical acumen. • Microsoft SQL Server • Experience or solid knowledge of Azure • Experience of Apache Tomcat, Tomcat hardening, Nginx and SSL certificates. • Hands-on experience of Docker. • 3+ years of technical support, business analysis, system administration, cloud infrastructure, and/or managed services experience or education. • Excellent written and verbal communication skills. • Strong time-management skills to meet competing deadlines of multiple projects. • Experience using Jira, TeamSupport or equivalent. • Identity and access administration (SSO, directory/AD, group policy, conditional access) • Comfortable adopting AI-assisted tools, with the initiative to apply AI to engineering, operations, and support work as part of our roadmap What makes you standout • Hands-on experience building or deploying AI-driven automation — e.g., LLM or agent-based workflows, prompt engineering, or AI tooling that measurably improved operations, support, or delivery • Exposure to Site Reliability Engineering (SRE) practices — SLIs/SLOs, observability, incident response, and automation to reduce toil • Azure Administrator Associate (AZ-104) • Oracle Administration • Managed Services • Project delivery on Azure • Previous working experience in the utility industry is desirable • Scripting and automation (Python, PowerShell, Shell, Azure CLI, etc.) • Experience of TCP/IP networking in general. • Experience of SAN Storage, Disk Management, Logical Volume Management (LVM) disk mirroring and clustering. Work Timings 9:00 PM to 5:00 AM Pakistan Standard Time (PKT) 9 AM to 5 PM Pacific Time Zone Exciting Benefits we offer: Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan [Tenured Employees Only] Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.