Technical Consultant – Power BI Tenant Migration

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As a Power BI Migration Engineer, you will execute runbooks to move Power BI artefacts and operational configurations between tenants, validating outcomes and resolving standard errors with playbooks. You will support wave execution, perform post‑migration checks (access, refresh behaviour, workspace settings) and maintain disciplined evidence capture and ticket updates. You will be part of a 24x7 factory team and measured on throughput, quality and the ability to resolve defects quickly and cleanly. Key Responsibilities: - Execute migration runbooks for assigned Power BI scope: workspace artefacts, access remapping tasks, post‑migration validation checks. - Run validation for reports/datasets and complete functional smoke tests; document findings and attach evidence. - Support refresh and gateway reconfiguration steps where in scope; validate connectivity and scheduled refresh behaviour. - Resolve standard defects using playbooks; escalate appropriately with complete diagnostics. - Maintain high‑quality ticket hygiene and evidence capture per wave. - Participate in shift handovers and ensure work can be continued seamlessly. - Support reporting: throughput counts, defect categories, recurring issues. - Provide hypercare support post‑cutover, resolving incidents and contributing to runbook improvements. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Minimum exp- 7 years Hands-on experience in Power BI tenant-to-tenant migration execution in production. Strong working knowledge of Power BI Service, including workspaces, permissions, datasets, reports, and operational issues. Experience executing repeatable migration runbooks with strict evidence capture and closure standards. Experience with post-migration validation and resolving access, refresh, and missing dependency issues. Experience working in shift-based environments with formal handovers and queue/backlog management. Strong documentation skills for tickets, handovers, and escalations. Ability to work under time-sensitive cutover pressure while maintaining quality and compliance. Strong communication, collaboration, risk identification, and escalation skills. Willingness to work in a three-shift 24x7 Factory model. Preferred Skills PL-300 certification or equivalent. Experience with third-party Power BI tenant migration tools. Knowledge of Power BI data source connectivity, gateways, and operational monitoring. Experience supporting enterprise cutovers and hypercare models. Experience improving shared migration runbooks and operational playbooks. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.