Technical Consulting Technical Leader

Job description

The application window is expected to close on: 09/10/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . *** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance*** Location requirement: Live in Ottawa, Canada or willing to re-locate. MEET THE TEAM Join Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team! We are an elite group of technical consultants dedicated to safeguarding and optimizing the digital infrastructure of Canada’s most critical government and public institutions. We operate in a high-stakes environment where security and reliability are paramount. Our team doesn't just solve problems; we act as strategic partners to our customers, using deep architectural expertise and latest AI to ensure the stability of national-level services. YOUR IMPACT As a Technical Expert, you are the strategic anchor for our most critical public sector infrastructure. You will serve as the final escalation point for "unsolvable" network crises, leading "Situation Rooms" during catastrophic outages with precision and authority. This role is exciting because it grants you the power to influence Cisco’s global product direction by partnering directly with Engineering to drive systemic fixes. You will be integrating AI and automation to transform how we deliver support while mentoring the next generation of world-class engineers. We also build automation tools and mentor each other to ensure we all grow! You will provide 2nd/3rd Tier consultation for network topologies, including SDA/DNAC and SDWAN. Lead technical resolutions, managing outages to successful outcomes. Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI-driven tools to make our service delivery easier. Mentor our Technical Consulting Engineers and lead team training sessions. MINIMUM QUALIFICATIONS Bachelor’s degree in a technical field with 10+ years of experience in technical consulting or Tier 2/3 troubleshooting. Experience supporting network protocols including IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, and Segment Routing. Knowledge of Cisco routing, IOS XR, SRV6 (ISR/ASR/CRS) and switching (Catalyst/Nexus) platforms. Experience with Layer 2 technologies, including VTP, STP, MST, RSTP+, Trunking, and VLANs. Industry certification (e.g., CCIE) or equivalent. Experience managing technical escalations and cross-functional projects. PREFERRED QUALIFICATIONS Expertise across multiple Cisco technology domains, specifically where Networking meets Security. Ability to mentor and develop technical talent in a collaborative environment. Experience using AI and machine learning tools to automate daily workflows. Ability to advocate for customer needs to leadership and Engineering. Communication skills for managing stakeholder interactions during network events. Bilingual fluency in Canadian French and English is desired. “Cisco may use AI Tools to review candidate-provided details—such as skills, experience, location, and education—to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.” *** Puisque le candidat retenu effectuera son travail dans l’infrastructure nationale essentielle du Canada ou dans des environnements classifiés du gouvernement canadien, il donc être citoyen canadien ou résident permanent. Ce poste peut également inclure du travail marqué par le gouvernement canadien comme ne pouvant être effectué qu’au pays, par un citoyen canadien. Capacité à obtenir une cote de sécurité du gouvernement canadien*** Exigence relative au lieu de résidence : résider à Ottawa, au Canada, ou être disposé à s’y installer. RENCONTREZ L’ÉQUIPE Joignez-vous à l’équipe des services techniques sécurisés (CSTS) de Cisco Canada pour le secteur public! Nous sommes un groupe d’élite de consultants techniques qui se consacrent à la protection et à l’optimisation de l’infrastructure numérique des institutions gouvernementales et publiques les plus essentielles du Canada. Nous évoluons dans un environnement aux enjeux élevés où la sécurité et la fiabilité sont primordiales. Notre équipe ne se contente pas de résoudre les problèmes. Nous agissons comme partenaires stratégiques auprès de nos clients, en mettant à profit une expertise approfondie en architecture et les plus récentes innovations en intelligence artificielle pour assurer la stabilité des services à l’échelle nationale. VOTRE IMPACT En tant qu’expert technique principal, vous êtes l’ancrage stratégique de notre infrastructure du secteur public la plus essentielle. Vous servirez de point d’escalade final pour les crises réseau « insolubles », en dirigeant avec précision et autorité les « salles de crise » lors de pannes catastrophiques. Ce poste est passionnant, car il vous permet d’influencer l’orientation mondiale des produits Cisco en collaborant directement avec l’ingénierie afin de mettre en œuvre des correctifs systémiques. Vous intégrerez l’intelligence artificielle et l’automatisation afin de transformer notre prestation de services, tout en encadrant la prochaine génération d’ingénieurs de classe mondiale. Nous concevons également des outils d’automatisation et nous encadrons mutuellement afin de favoriser la croissance de tous. Vous fournirez des services de consultation de 2e et de 3e niveau pour les topologies de réseau, y compris SDA/DNAC et SDWAN. Diriger les résolutions techniques et gérer les pannes jusqu’à l’obtention de résultats concluants. Traduire les défis techniques en commentaires exploitables afin d’influencer la façon dont nous développons nos produits. Développer des ressources d’automatisation et des outils fondés sur l’intelligence artificielle afin de faciliter la prestation de nos services. Encadrer nos ingénieurs-conseils techniques et diriger les séances de formation de l’équipe. QUALIFICATIONS MINIMALES • Baccalauréat dans un domaine technique et plus de 10 ans d’expérience en conseil technique ou en résolution de problèmes de niveau 2 ou 3. • Expérience approfondie du soutien de protocoles réseau comme IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN et le routage Segment. • Connaissance des plateformes Cisco de routage IOS XR, SRV6 (ISR/ASR/CRS) et de commutation (Catalyst/Nexus). • Expérience des technologies de couche 2, notamment VTP, STP, MST, RSTP+, l’agrégation de liens et les VLAN. • Certification reconnue dans le secteur (p. ex., CCIE) ou équivalent. • Expérience de la gestion de recours techniques et de projets interfonctionnels. QUALIFICATIONS RECHERCHÉES • Expertise de plusieurs domaines technologiques Cisco, particulièrement à l’intersection de la mise en réseau et de la sécurité. • Capacité à encadrer et à perfectionner les talents techniques dans un environnement collaboratif. • Expérience de l’utilisation d’outils d’intelligence artificielle et d’apprentissage automatique pour automatiser les flux de travail quotidiens. • Capacité à défendre les besoins des clients auprès de la direction et de l’ingénierie. • Compétences en communication pour gérer les interactions avec les parties prenantes lors d’événements réseau. • La maîtrise du français canadien et de l’anglais est souhaitée. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $160,800.00 - $253,200.00 Non-Metro New York state & Washington state: $142,900.00 - $246,200.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.