Technical Content Specialist

Job description

### Company Background Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. We are hiring a **Technical Content Specialist** to help customers and internal teams truly understand Censys products — not just how to click through them, but why they matter and how they fit into the daily work of attack surface management, critical infrastructure monitoring, and threat hunting. You will own the learning content and hands-on exercises in the Censys Academy LMS that turn a new user into a confident and effective one. You’ll also help build product documentation, videos, and interactive capture-the-flag (CTF) exercise. This is a hands-on content and instructional design role that sits close to the product, and you'll need to understand it deeply enough to teach both the mechanics and the mission behind it. This role puts you at the intersection of cybersecurity and storytelling — you're not just documenting a product, you're helping people understand how to actually defend critical infrastructure and hunt threats at internet scale. You'll get your hands on every new feature before customers do, translate serious technical firepower into learning experiences people actually enjoy (video, interactive CTFs, not just static docs), and see your work directly shape how thousands of security professionals understand and use Censys. It's a rare mix of creative freedom and deep technical substance, in a space where what you teach genuinely helps people find and fix real vulnerabilities before attackers do. **What You’ll Do:** - Learning Content & LMS - Plan, develop, write, and manage interactive learning content for the Censys learning management system (LMS), from course and learning path structure and goals through final publication - Transform instructor-led training (ILT) content into engaging, self-paced eLearning experiences that hold up without a live instructor in the room - Work with subject matter experts across the organization to design interactive capture-the-flag learning exercises that customers and internal teams can complete asynchronously - Product Documentation - Assist the Senior Content Manager in creating, editing, and publishing product documentation, ensuring it stays clear, accurate, and consistent with the product experience - Create and execute processes for keeping existing technical content and email onboarding programs current, so they always reflect the present state of the product rather than how it worked six months ago - Video & Multimedia - Produce video content covering new feature releases, customer personas, and real-world product use cases - Choose the right format for the message — written doc, short video, interactive walkthrough, or hands-on exercise — based on what will actually help the user learn - Teaching the Why, Not Just the How - Teach users not only how the product works, but why it matters and the value it adds to their day-to-day work - Build the domain fluency to explain how Censys supports core attack surface management, critical infrastructure monitoring, and threat hunting / threat intel workflows, and connect product capabilities directly to those outcomes - Cross-Functional Collaboration - Participate in feature development and testing early enough to build better enablement content and to advocate for improvements to the user experience based on what you learn while teaching it to others - Partner with Product, Engineering, Sales Engineering, and Customer Success to keep content grounded in what customers are actually trying to accomplish **Skills You’ll Have:** - 2+ years of experience in technical writing, instructional design, content development, or a related content/enablement role, ideally at a B2B SaaS or cybersecurity company - Demonstrated experience building content for an LMS or other eLearning platform, including course structuring and publishing - Strong writing skills with the ability to translate complex, technical product functionality into clear, engaging content for a range of audiences - Experience producing or coordinating video content, from scripting through final production - Comfortable learning technical, security-focused products in depth and translating that knowledge into teachable content - Strong project management skills and the ability to manage multiple content workstreams and deadlines simultaneously - Excellent collaboration skills, with experience working across Product, Engineering, Sales, and Customer Success to gather input and validate content accuracy - Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI **Preferred**: - Familiarity with cybersecurity concepts such as attack surface management, critical infrastructure monitoring, or threat hunting / threat intelligence - Experience designing capture-the-flag (CTF) exercises or other hands-on, scenario-based technical training - Experience with video editing tools and eLearning authoring tools (e.g., Articulate, Camtasia, or similar) - Experience converting instructor-led training into self-paced digital content - Familiarity with product documentation tools and publishing workflows For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected salary range for this position is $127,000 USD - $170,000 USD, plus bonus eligibility and equity. For all other locations in the US, the expected salary range for this position is $105,000 USD - $144,000 USD, plus bonus eligibility and equity. For candidates being considered outside of the US, location specific market data will be evaluated and discussed during the interview process. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information. For US Employees: Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Please see our [careers page](https://censys.com/careers/) for more details. For employees located outside of the US, location-specific benefits are available and the information pertaining to those will be provided to you during the interview process. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. To ensure the integrity of our hiring process and in attempt to facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. You may also be required to meet a Censys employee at one point during your process. Additionally, if hired, you will be invited to visit Ann Arbor, Michigan for in-person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our [Censys Privacy Policy](https://censys.com/privacy-policy/). We value diversity and are committed to creating an inclusive environment for all employees. Censys is an [equal opportunity employer](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf). Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited outreach*. We kindly ask that you do not submit resumes or candidate profiles to our team.* #### Identity Verification As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR. **California Privacy Rights Notice** Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our [Privacy Policy](https://censys.com/privacy-policy#:~:text=California%20resident%20rights).