Technical Content Writer

Job description

JOB TITLE: Technical Content Writer PURPOSE / JOB BRIEF: SSI is a global digital solutions partner delivering AI, software development, cloud, data & analytics, and Industry 4.0 solutions. We're looking for a Technical Content Writer to own case studies, use cases, and website content, while also shaping the creative side of our brand voice — newsletters, video concepts, and social content. This role sits at the intersection of business storytelling and creative writing: one week you're translating a delivery team's technical work into a client outcome story, the next you're writing a video hook or a newsletter that makes AI and enterprise tech sound human. KEY RESPONSIBILITIES: Write and maintain case studies and use cases that translate technical delivery work into clear business-outcome stories, across industries (fintech, healthcare, retail, manufacturing, supply chain) Own website content: service pages, industry pages, and solution content, keeping messaging accurate and consistent with SSI's positioning Write and concept creative content formats; newsletters, video scripts and concepts, campaign ideas that extend SSI's story beyond case studies and web copy Support social media content (primarily LinkedIn), aligning tone and messaging with brand voice Maintain a consistent brand tone across all content; technical, creative, and social; working from established style guidelines Apply content strategy and SEO principles to improve discoverability and structure of published content Optimize existing content based on performance and search data Collaborate with SMEs, delivery teams, and design to gather input and turn technical work into audience-ready content, in whatever format best fits the story Follow structured editorial workflows, including tracked-changes review and fact-checking against verified sources QUALIFICATIONS, SKILLS, AND EXPERIENCE: 2–4 years of proven experience in content, technical, or creative writing; B2B tech, agency, media, or IT services backgrounds all welcome Strong writing and editing skills, with range across formats: long-form (case studies, web copy) and short-form (social, newsletter, video concepts) Able to simplify complex technical delivery work for business audiences without losing the substance Working knowledge of content strategy, SEO, and content optimization Experience writing case studies, use cases, or similar outcome-driven content Comfortable managing multiple projects and review cycles Strong cross-functional communication skills NICE TO HAVE: Experience writing for multiple industries (not tied to one tech stack) Video script or concept writing experience (reels, explainers, brand films) Newsletter writing experience Familiarity with website CMS content entry Exposure to social media content calendars and LinkedIn content Agency or content studio background A Culture of Belonging : At our core, we value diversity and inclusion. As an equal opportunity employer, we are dedicated to creating a workplace where every voice is heard, every person is respected, and everyone has the opportunity to succeed.