Technical Customer Service (GC MS)

Job description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description At all times, complies with SGS Code of Integrity and Professional Conduct. Manage projects, being responsible for the entire order processing workflow (e.g., sample receipt inspection, test planning, order controlling, test monitoring, and invoicing). Performs secondary or upper level review of laboratory data calculations, integrations and interpretations, quality control checks, laboratory Information Management Systems (LIMS) entries, and other data management functions as required. Performs secondary or upper level review, as needed, surrounding third party subcontract laboratory data entered into the LIMS for reporting. Responsible for recognizing and correcting errors in lab results committed throughout the analysis process and approving for final reporting. Responsible for high quality and integrity of release of reports prior sending to customers. Understand the methods and technologies utilized and understand lab certifications quality control requirements to ensure they are all met prior to reporting. Advise our national and international external and internal customers Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met. Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable. Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. Ensures work area in GBS is kept clean and presentable at all times. Remains familiar with SGS quality assurance procedures. Complies to all SGS QHSE and HR policies and procedures. Qualifications Minimum Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution A minimum of 2 years’ prior experience with data processing (equivalent to Data Validator), including experience with LIMS and processing of data for methods to be assigned for review as Data Reviewer. Prior experience with Data Review of lab results Experience with headspace, gas chromatography, FID, mass spectrometry, possibly thermodesorption, environmental simulation, weathering tests, and fracture mechanics, as well as advanced knowledge of VOC/FOG analysis, is preferred Hands-on lab experience or training with actual or related methods to be reviewed Demonstrated commitment to data quality and operational excellence Excellent written and verbal communication skills in English language (B2 or C1 level) In-depth knowledge on quality requirements based on ISO17025 and country certifications Analytical instrumentation knowledge, particularly chromatography and mass spectrometry Strong MS Excel skills and MS Office programs SAP knowledge is an advantage Communicative and able to explain complex processes in a simple way Flexible and have a quick grasp of new tasks Can manage several processes in parallel while maintaining an overview. Additional Information Why SGS? Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry. Flexible schedule and hybrid model. SGS university and Campus for continuos learning options. Multinational environment where you will work with colleagues from multiple continents. Benefits platform. Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.