Technical Customer Success Manager (Spanish or French Speaking) - Software Development - On-Site - Dubai, UAE

Job description

🎬 The Role Our client is seeking a Technical Customer Success Manager (Implementation & Onboarding) fluent in English and Spanish (or French / European language) to lead the end-to-end technical onboarding and setup journey for global clients. Unlike traditional account-management CSM roles centered on quota driving, this position is heavily focused on technical execution, platform configuration, and smooth go-live delivery . You will own customer onboarding, translate business requirements into platform settings, configure loyalty engines, and provide ongoing optimization support post-launch. Working Hours: 12:30 PM – 10:00 PM (GST) to support international accounts across multiple regions. 👤 The Responsibilities End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main point of contact and project manager through go-live. Platform Configuration: Directly configure, test, and maintain customer loyalty programs in the back-end system—including setting up loyalty rules, rewards, promotional campaigns, tiers, and custom platform logic. Support & Escalations: Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; transition technical bugs to specialized support when required. Post-Launch Optimization: Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals. Customer Advocacy: Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams. 🎓 The Skills & Competencies Languages: Business fluency in English paired with Spanish (Priority 1) , French (Priority 2) , or another European language (Priority 3) . Experience: 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups. Technical Savviness: Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance. Education: Master’s degree or equivalent practical experience. Skills: Strong project management, analytical problem-solving, and high detail-orientation when mapping complex business logic into software rules. ⭐ The Differentiators Master’s degree or equivalent experience. Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors. Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms. ⏳ The Benefits Competitive base salary with global career development opportunities. Shift Schedule: 12:30 PM – 10:00 PM. Comprehensive Medical: Tier 1 worldwide coverage for employee + dependents (including Dental & Optical). Travel Benefit: Annual return flight ticket to home country. Life Insurance: Coverage equal to 2x annual earnings. Time Off: 25 days of paid annual leave. Workplace Culture: Vibrant team environment, wellbeing initiatives, regular social/charitable events, and team-building activities. Location: Premium office spaces overlooking JLT Park, the lake, and Dubai Marina. ✅ The Process Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer 💼 The Employer We are partnering with a market leader in Data-Driven Customer Engagement & Loyalty Solutions. Operating in a fast-growing, competitive market, the company has a proven track record of delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions. This is a fantastic opportunity to join a dynamic, forward-thinking, and customer-centric team, where you’ll play a pivotal role in helping global brands maximize customer engagement and retention.