Technical Customer Support Representative (German)

Job description

David Kennedy Recruitment is working with a global customer experience company supporting a leading home appliances brand that is seeking to onboard three German-speaking Technical Customer Support Advisors to join their team in Bucharest. The role is voice-based technical support for the brand’s German-speaking customers, working on-site for the first three months, with hybrid working available afterwards based on performance. Position: Technical Customer Support Representative Location: Bucharest, Romania Model: On-site for the first 3 months; hybrid available afterwards based on performance Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide technical customer support in German via voice channels Assist customers with questions and issues related to home appliance products Troubleshoot technical and product-related problems Identify customer needs and provide clear and accurate solutions Guide customers through appropriate troubleshooting steps Document customer interactions and relevant case information accurately Escalate complex technical issues when required Maintain a professional and customer-focused approach throughout each interaction Meet required quality, productivity and customer service standards. REQUIREMENTS: German language proficiency at C1 level Previous customer service or technical support experience is preferred Good technical understanding and ability to troubleshoot customer issues Customer-focused and solution-oriented approach Good organisational skills and attention to detail Comfortable working with computer systems and internal tools Ability to work effectively in a structured customer support environment Willingness to work fully on-site in Bucharest for the first three months Legal right to work in Romania / valid work permit. OFFER: Excellent remuneration package based on experience, skills and performance Guidance and tools to reach your full potential Relocation support for international candidates (coming outside of Romania) Sign-on bonus for new joiners Rewarding performance bonus structure Meal allowance Medical Subscription Wellbeing programs And many others!