Technical Customer Support - VDC

Elevate Customer Success as a Frontline Support Representative Are you passionate about solving problems and helping customers succeed with cutting-edge technology? At Trimble, you will serve as the primary advocate for our clients, delivering essential technical support across phone, email, and chat channels. Join our team and play a pivotal role in creating seamless customer experiences every day. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. What Makes This Role Great: In this role, you will be the front-line ambassador for Trimble's innovative software solutions for MEP and VDC contractors, directly improving customer operations while expanding your technical expertise in a supportive, collaborative environment. Key Exciting Responsibilities: • Deliver exceptional multi-channel support by resolving customer inquiries via phone, email, and chat using structured prioritizing protocols. • Drive first-contact issue resolution through expert troubleshooting and precise documentation in our system. • Collaborate with specialized technical teams and Client Success professionals to manage complex case escalations effectively. • Build and curate dynamic Knowledge Base resources to continuously enhance user experience and internal support efficiency. Essential Skills & Experience: • Demonstrated experience in a technical support, customer service, or helpdesk environment. • Strong communication and interpersonal skills with a commitment to providing an inclusive, customer-centric experience. • Proven problem-solving ability to troubleshoot software and process-related issues logically. • Solid proficiency with CRM tools and case-tracking systems. Bonus Points For: • Previous experience supporting construction, engineering, or specialized VDC/SaaS software. • Background working with Knowledge Base creation and management. Logistics: Location: Westminster, CO Travel Requirement: 5% Why You'll Love Working With Us At Trimble: We're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Technical Support Representative, Customer Support Specialist, Helpdesk Specialist, Software Support, Case Management, CRM, Escalation Specialist, Customer Success, Problem Solving, Troubleshooting Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $22.69–$28.32 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at , under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. 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