Technical Enablement & Documentation Specialist

Job description

About the role: This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption. Key Responsibilities: Core Responsibilities – Documentation Build structured product documentation Align documentation with product releases and changes Maintain integration documentation (CRM, APIs, data validation) Create troubleshooting libraries and error resolution guides Core Responsibilities – Enablement (Expanded) Create enablement assets: - Step-by-step walkthroughs - Quick reference guides - Interactive demos (where applicable) - Process maps and visual workflows - FAQs, Common pitfalls and how to avoid them Deliver lightweight training: - Recorded sessions - Live walkthroughs - Office hours / Q&A sessions Support-Driven Enablement - Convert support tickets into enablement improvements - Identify repeat issues and create targeted training -Build decision trees for faster troubleshooting -Partner with support to reduce ticket volume AI-Ready Enablement - Structure content for AI assistants and copilots - Create modular knowledge blocks for reuse - Enable smart search and contextual help - Contribute to AI-driven support and enablement initiatives Qualifications: Required Qualifications 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences. Comfortable working in Agile, fast‑paced, customer‑facing environments. Experience with SaaS integrations and CRM systems (Salesforce preferred) Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides) Strong time management and organizational skills Highly coachable and strong ability to implement feedback Ability to work closely and collaboratively with the team Preferred Qualifications Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie) Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk) AI tools (Claude, Gemini) Strong technical understanding (APIs, integrations) Ability to translate complexity into actionable guidance Strong execution and ownership mindset About WorkSpan The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling. WorkSpan is building the world’s largest, trusted co-selling network. WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies. With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it. Join our team for the opportunity to: ● Own your results and make a tangible impact on the business ● Develop a deep understanding of GTM working closely with leadership across sales & marketing ● Work with driven, passionate people every day ● Be a part of an ambitious, supportive team on a mission