Technical Enablement Manager

Job description

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field. About The Role Decagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams. This is a highly visible, high-ownership role with direct impact on how Decagon grows. In this role, you will - Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams - Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions - Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact - Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers - Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity - Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs - Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles - Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness Your background looks something like this - 7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles - Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles - Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership - Strong program management and execution skills with the ability to drive outcomes - Strong cross-functional collaboration skills across product, technology, and GTM teams Even better if you have - Experience enabling technical products or platforms - Experience building onboarding, certification, or technical development programs - Experience in a high-growth SaaS or startup environment - Familiarity with demo environments, solution architecture, or technical storytelling Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.