Technical Engineer II

Job description

What You'll Do: This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects: Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues. Provide desktop and application support to our customers in on-prem and hosted environments Research and analyze issues to ensure successful outcomes Identify technology solutions based on analysis of customer support needs. Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely Produce, maintain, and update technical documentation Contribute to all customer support tools and support processes Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary Participate in a team on-call rotation while providing 24/7/365 technical support Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases Who You Are: We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience: Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field 2-3+ years of experience in a related IT role 2-3+ years of experience with SQL and/or Powershell; experience in other programming languages is a plus, but not required Professional IT experience which includes: Windows Servers, Active Directory, DNS, Microsoft Office Strong analytical and problem-solving skills, with proven ownership of projects and getting issues resolved Strong verbal and written communication across different teams both internally and to clients Ability to work well with other team members Excellent customer service skills and ability to build relationships Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required Additional Details: This is an (choose: on-site (hybrid) or remote) full time, salaried role. This role can be located out of our Woodbridge, NJ or Topeka, KS offices. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM. This position description is not intended to be exhaustive, and other duties may be assigned as they arise. It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team. At this time, this position is not eligible for employment sponsorship. Fusion is an equal employment opportunity employer. Compensation: Salary Range: $60,000 - $80,000 At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities. Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity. For Internal Use only: In reference to our Employee Referral Program, this opening is: Level 4 About Fusion Health Most healthcare software is built for the easy cases. Fusion Health builds for the rest. We support clinicians working in movement restricted communities, where care delivery is more complex and software reliability is critical. In these environments, systems need to work consistently because there is no room for failure. This has been our focus since 2006. That is not an accident. It is who we hire. Bryan Jakovcic ( EY Entrepreneur of the Year ) built this company and still personally interviews every single person who joins it. Because the people here are not a department or a headcount. They are the company. Fusion has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, including #8 in New Jersey and # 38 in the NY Tri-State area , and by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States. We are also proud to be certified as a Great Place to Work by Fortune ! . That growth and recognition happened because the right people showed up and did something with it. We are driven, self aware, and we own what we do. That is the culture. No more, no less. If this is the kind of work you've been looking for, this is where you do the best work of your career. What we offer: Medical, dental, and vision coverage 401K Generous PTO Our teams are based in Woodbridge, NJ and Topeka, KS. We operate in a hybrid environment.