Technical Engineer ServiceNow

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary As our ServiceNow Technical Engineer in Bangalore India, you will be at the forefront of our ServiceNow journey, acting as both a technical expert and a strategic partner. You’ll play a pivotal role in delivering seamless integrations, enhancing platform capabilities, and fostering collaboration across teams. Your expertise will empower us to unlock the full potential of ServiceNow and pave the way toward AI-driven innovation. Key Responsibilities Technical Expertise: Design, implement, and manage complex ServiceNow integrations across ITSM, HR, SPM, App Engine, IRM, and ITOM modules. Business Analysis: Collaborate with internal stakeholders to understand business needs, identify opportunities, and translate requirements into innovative ServiceNow solutions. Stakeholder Engagement: Serve as a spokesperson and trusted advisor for internal teams, bridging technical and business conversations to achieve shared goals. Platform Strategy: Participation in implementing the roadmap for ServiceNow enhancements, including the adoption of AI technologies to elevate automation and decision-making capabilities. Continuous Improvement: Ensure optimal performance and scalability of the platform while keeping up with the latest ServiceNow advancements. Required Skills and Qualifications Education Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field. Experience Minimum 4 years of hands-on ServiceNow experience. Proven experience delivering ServiceNow implementations in large enterprise environments. Experience working in global and cross-functional teams. Understanding of end-to-end business and IT service management processes. Experience working in Agile and DevOps delivery environments. Technical Skills ServiceNow platform configuration and development. JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies. Integrations using REST/SOAP APIs. Reporting and dashboard creation. Service Catalog and Workflow development. CMDB/CSDM and Service Mapping exposure. Experience with ServiceNow SPM/PPM, IRM, HR modules is highly desirable. Process Knowledge Strong understanding of: ITIL Framework IT Service Management (ITSM) Demand & Portfolio Management Asset & Configuration Management Continuous Service Improvement Preferred Qualifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Implementation Specialist certifications. ITIL Foundation certification. Experience with ServiceNow Strategic Portfolio Management (SPM) Key Competencies Strong analytical and problem-solving skills. Excellent stakeholder management and communication. Customer-centric mindset. Ability to work independently and with teams to drive outcomes. Strong collaboration skills across global teams. Continuous learning and improvement mindset. Ability to balance functional process expertise with hands-on technical delivery. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.