Technical Experience Lead

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technical Experience Lead Mastercard Experience Centres (MECs) are where innovation meets impact. Our Experience Centres bring Mastercard's story to life through immersive demonstrations, interactive technologies and executive-level engagement. They help customers, partners, investors and colleagues experience the future of commerce rather than simply hear about it. Recent upgrades have introduced immersive demo environments, mixed reality experiences and advanced storytelling platforms designed to support high-impact conversations around AI, payments, security, identity, data and emerging technologies. Overview Mastercard is seeking a seasoned Technical Experience Lead (L7) to lead the architecture, prototyping, engineering and deployment of advanced customer-facing experiences across the global Mastercard Experience Centre network. This role will serve as the technical authority for immersive demonstrations, interactive showcases and innovation environments, partnering closely with Solutions Consulting, Foundry, Product, Engineering, Creative Services and Experience Centre teams. You will lead the technical design and implementation of next-generation experiences including: • Agentic AI demonstrations • Interactive installations • Mixed reality experiences • AR/VR applications • Holographic experiences • Spatial computing solutions • Experience Centre production systems • IoT-enabled environments • Advanced visualisation platforms • Multi-screen and experiential technology integrations • Unreal Engine • Unity As an L7 leader, you will be expected to drive large, global, cross-functional initiatives and establish the technical frameworks, standards and build methodologies used to create Mastercard's most innovative customer experiences. You will act as the bridge between concept and execution, translating ambitious experience visions into scalable, reliable and reusable technology solutions deployed worldwide. Role Technical Strategy & Architecture • Define the technical vision and engineering roadmap for Mastercard Experience Centres globally. • Establish standards, frameworks and reference architectures for immersive experiences and demonstration environments. • Evaluate emerging technologies and determine their applicability to customer-facing showcase environments. • Develop reusable technical platforms that enable rapid prototyping and scalable deployment. Experience Engineering & Prototyping • Lead the prototyping, development and deployment of immersive customer experiences. • Build proof-of-concepts and production-grade demonstrations showcasing Mastercard innovation. • Develop technical architectures supporting AI, data visualisation, mixed reality, spatial computing and interactive storytelling. • Create scalable frameworks enabling experiences to be replicated across multiple Experience Centre locations. Innovation & Emerging Technology • Serve as the technical lead for advanced technologies including: o Generative AI o Agentic AI systems o Extended Reality (XR) o Augmented Reality (AR) o Virtual Reality (VR) o Spatial Computing o Digital Twins o Holographic Solutions o Real-time Data Visualisation o Interactive Physical Installations o AI-powered Experiences • Monitor emerging technology trends and identify opportunities to enhance Mastercard's innovation showcases. Technical Delivery & Operations • Own technical delivery from concept through production deployment. • Manage hardware, software, infrastructure and integration requirements. • Establish operational support models for deployed Experience Centre technologies. • Ensure reliability, maintainability and scalability of all interactive environments. • Build deployment blueprints and technical playbooks for global rollout. • Visual Scripting for Unreal Engine • 3D Mathematics across vectors, matrices and trigonometry for physics and animations. Cross-Functional Leadership • Partner with Product, Foundry, Engineering, Security, CX and Creative teams to bring concepts to life. • Collaborate with external agencies, technology vendors and production partners. • Provide technical leadership and mentoring across project teams. • Influence senior stakeholders and executive sponsors on technical direction and investment priorities. Customer Engagement & Demonstration Excellence • Work directly with executive audiences to understand customer challenges and translate them into compelling technology experiences. • Ensure all demonstrations clearly communicate business outcomes and strategic value. • Create technical foundations that support personalised customer journeys and interactive executive engagements. • Help position Mastercard as a leader in innovation, AI and the future of commerce. All About You The ideal candidate combines deep technical expertise with innovation leadership, creative problem-solving and strong customer-facing communication skills. Experience & Leadership • Typically 5–8 years of experience in software engineering, solution architecture, innovation engineering or experience technology. • Proven track record delivering large-scale interactive experiences, innovation showcases or customer-facing technology environments. • Experience leading globally distributed, cross-functional teams. • Strong stakeholder management and executive communication skills. Technical Expertise Strong experience designing and implementing solutions across several of the following areas: • Cloud platforms (Azure, AWS or GCP) • AI and machine learning applications • Large language models and agentic systems • APIs and integration platforms • Real-time data platforms • Interactive web applications • Mobile applications • IoT and connected devices • AR/VR/XR technologies • Spatial computing • Visualisation platforms • Event-driven architectures • Digital experience platforms Experience Technology Knowledge Experience with: • Interactive installations • Touchscreen ecosystems • Multi-display environments • Holographic and projection technologies • Audio-visual engineering • Sensor-based experiences • Physical and digital experience integration • Experience Centre or innovation lab environments • Demonstration platform development Innovation Mindset • Passion for emerging technology and future trends. • Ability to rapidly prototype concepts and validate ideas. • Strong product thinking and customer-centric approach. • Comfortable balancing experimentation with operational excellence. Business Acumen • Understanding of financial services, payments and digital commerce landscapes. • Ability to connect technology capabilities with measurable business outcomes. • Experience presenting to executive and customer audiences. Personal Attributes • Curious, creative and highly collaborative. • Excellent communicator and storyteller. • Outcome-focused and execution-oriented. • Comfortable operating in ambiguity and fast-paced innovation environments. • Strong problem-solving and systems-thinking mindset. Success Measures Success in this role will be measured by: • Delivery of flagship Experience Centre experiences and innovation showcases. • Adoption of reusable technical frameworks across global MEC locations. • Customer engagement and satisfaction scores. • Executive stakeholder feedback. • Speed of concept-to-prototype delivery. • Successful deployment of emerging technologies into production showcase environments. • Demonstrated contribution to revenue opportunities, customer engagement and Mastercard brand differentiation. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.