Technical Expert Customer Connection

Job description

Function Your challenge Are you passionate about solving complex technical challenges while making a real impact for customers? Do you enjoy combining technical expertise with operational decision-making and continuous improvement? As a Technical Expert Customer Connection within Customer Operations, you are the go-to expert for complex connection projects. You ensure the technical quality and consistency of connection studies, support colleagues in resolving challenging cases, and help translate technical expertise into practical solutions for customers and the business. You also take operational ownership of the Power Quality customer support process , ensuring customers receive professional, technically sound and timely support on power quality-related topics. What you'll do Ensure all required technical, customer and project information is available to initiate and progress connection studies. Coordinate missing inputs, actions and deliverables with internal stakeholders, including Grid Development, Infrastructure, Key Account Management and other contributing teams. Review complex, sensitive or non-standard connection-study cases and validate the technical consistency of requests, assumptions, study outputs and contractual annexes. Identify and challenge inconsistencies between customer requirements, technical study results, operational documentation and contractual implementation. Support Connection Studies Operators with escalated technical questions and contribute to consistent decision-making across the Customer Connection Office. Determine when additional expertise is required from specialists in areas such as Grid Development, Infrastructure, System Operations, Metering, Legal or Regulatory Affairs. Review technically complex offers, connection agreements, technical annexes and conformity-related documentation. Develop technical quality standards, checklists and best practices for recurring study types. Coach colleagues, share expertise and contribute to onboarding, training materials and decision guidance. Translate recurring technical challenges into process improvements, business rules, templates and digitalisation initiatives. Act as the operational technical owner of the Power Quality customer support process, handling enquiries related to voltage quality, flicker, harmonics, voltage dips, interruptions, reactive power and equipment compatibility. Analyse measurements, technical reports and operational data, translating technical findings into clear conclusions and recommendations for customers and stakeholders. Coordinate Power Quality investigations with internal experts and ensure effective documentation, follow-up and knowledge sharing. Contribute to the development of service indicators, reporting, knowledge management and standardised customer responses for Power Quality topics. Your Profile A Master's degree in Electrical Engineering, Industrial Engineering, Energy Engineering or equivalent experience. Several years of relevant experience in power systems, grid connections, grid studies, technical customer projects, infrastructure projects or similar activities within the electricity sector. Strong knowledge of electrical networks, customer connections and the link between studies, implementation, conformity and contractual documentation. The ability to interpret, challenge and clearly explain technical studies and Power Quality analyses. Strong analytical skills combined with sound judgement and a pragmatic approach to complex situations. Experience working with multidisciplinary stakeholders and acting as a trusted technical partner. A collaborative and coaching mindset, with a passion for sharing knowledge and developing others. An interest in process optimisation, digitalisation, operational excellence and data quality. Fluency in Dutch or French, a professional working knowledge of the other national language, and proficiency in English. Why join us? This is an opportunity to combine deep technical expertise with visible customer impact. You'll play a key role in ensuring the quality and reliability of customer connections, strengthening technical capabilities within Operations, and shaping the future of Power Quality customer support. Working in a rapidly evolving energy landscape, you'll help drive innovation, improve critical operational processes and contribute to building the electricity grid of tomorrow. Offer Salary: a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€10 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results. Insurance: group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance. Vacation: You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years in employment). Social fund: Year-end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs. Communication: you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement. Discounts: you will enjoy a 30% discount on your gas and electricity bill. Mobility: we will offer you a company car and public transport or a mobility budget. Elia shares: Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price. Location Keizerslaan 20, 1000 Brussels Our office is easily accessible by public transport, a 5-minute walk from Brussels-Central station. We also operate a hybrid work policy that allows you to combine working in the office and at home.