Technical Field Service Representative I

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Primary Purpose The Technical Field Service Representative I is responsible for providing on-site repair, equipment preventive maintenance, and ability to assist with installation. This position will require up to 50% travel. Major Responsibilities Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators. Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed. Perform scheduled preventative maintenance service and/or repairs of generators. Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs. Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems. Create reports for all work performed in FieldServio. Communicate report findings through but not limited to phone calls, emails and in person communication. Minimum Job Requirements Education High School Diploma Certification / License Valid Driver License Work Experience 1 year of mechanical experience Knowledge / Skills / Abilities Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems. Knowledge of power generation; light tower, pumps, and heating products Working knowledge of diesel or gaseous engines Moderate troubleshooting skills, the ability to make independent decisions, and work with minimal supervision. Working knowledge of transfer switch operations Ability to obtain and maintain Generac certification in the air-cooled and protector series courses Ability to work and communicate well with others Ability to provide detailed reports within 24 hours Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner Preferred Job Requirements Education Associate degree in Electrical Engineering or Mechanical Engineering Certification / License N/A Work Experience 2 – 3 years of industrial experience Knowledge / Skills / Abilities N/A Physical Requirements and Working Conditions Production Environment (Includes professionals who are active on the shop floor) (For Field Technicians): While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”