Technical Field Specialist

Job description

**About the Role** Join the team as a **Technical Field Specialist** and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions. ### Key Responsibilities - Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment - Track inventory and stage equipment for upcoming field sessions **Field Sessions (In the Vehicle):** - Travel to designated locations and transport modes (cars, buses, trains, planes) - Run ~90 minute test sessions on mobile/wearable tech in motion - Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site - Capture logs, escalate defects, and keep operations running smoothly **Post-Test Wrap-Up:** - Verify that collected data has synced with backend systems - Produce session documentation: results, app issues, logs, and downtime - Suggest improvements to testing workflows ### Requirements - Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience - At least 1 year of QA testing or support experience with mobile apps/devices - Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) - Excellent written and verbal communication—able to collaborate with cross-functional teams - Reliable travel capability with a valid driver’s license and ability to use multiple transport modes - High responsibility, flexibility, confidentiality mindset, and strong interest in tech - Clean driving record and criminal background ### Why Join? - Work on the **cutting edge** of mobile and location-based tech - Gain diverse field experience across different transport modes - Collaborate with industry-leading engineers and project managers