Technical Implementation Engineer

Job description

Work with the Industry Leader At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and financially. As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDN’s in the US . The Opportunity As a Technical Implementation Engineer at Eon, you will play a crucial role in transforming healthcare through innovative technology. You’ll collaborate closely with internal teams to gather and scope product requirements, ensuring seamless customer implementations. This role involves performing technical configuration steps, managing data uploads, and using custom scripts and SQL queries for historical data backloads and global product changes. You’ll track and document customer-specific dashboard data, provide time estimates for customizations, and maintain consistent communication with clients for feedback and approvals. Additionally, you’ll offer technical support during implementation calls and collaborate with cross-functional teams to deploy custom requirements. By providing Tier 3 support and troubleshooting implementation issues, you’ll ensure a smooth and efficient onboarding experience, ultimately contributing to Eon’s mission of improving patient care and healthcare affordability. In this role you will: Collaborate with internal teams to gather and scope new product requirements during customer implementations Perform technical steps of the implementation process, including developing and reviewing site specific data configs Manage and perform bulk dashboard uploads, like historical data backloads and global product data changes using custom scripts and SQL queries Upload and track customer specific dashboard data configurations Document and maintain customer portfolios Provide time estimates to clients who require additional customizations to be done and communicate with them throughout the process to obtain feedback and approval Provide technical support in customer implementation calls Collaborate with the product, development and success teams to track and deploy custom requirements by customers during implementations Provide Tier 3 Support for implementations related issues and communicate with internal teams Skills and Qualifications: Bachelor's Degree in Engineering, Computer Science or related field 1-3 years of relevant experience Must have Hands-on experience with SQL Experience using Jira, Slack, and GitHub Knowledge about HL7 standards is a plus Must have excellent English communication skills and experience with documenting root cause analysis Must have the ability to multitask in a fast paced environment Ability to work in a 24x7 environment “So what’s in it for me,” you ask? We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy: Competitive salary Health insurance Referral bonuses Generous vacation time Paid Maternity and Paternity leave Work from home days Lunch facility within office Travel allowance Company equipment (laptop, internet device, screens etc) Professional development and career growth opportunities Awesome team members If we still have your attention, don't delay, send us your resume! EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members. #LI