Technical Implementation Lead

Job description

TECHNICAL IMPLEMENTATION LEAD ABOUT BASATA At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. ABOUT THE ROLE We're looking for a Technical Implementation Lead to own the deployment of Basata's AI products into specialty medical practices. You'll be the bridge between our engineering team and our customers spending time with customers, mapping complex administrative workflows, configuring our platform against EHR systems and existing infrastructure, and ensuring every deployment drives measurable outcomes. Your field learnings will directly shape what we build next. WHAT YOU’LL DO - Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond. - Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one. - Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure. Work with HL7/FHIR standards and APIs to ensure reliable data flow. - Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time. - Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams. - Build scalable implementation processes: Document playbooks, templates, and best practices as you go. You're not just deploying—you're building the implementation engine that scales Basata from dozens of clinics to hundreds. - Monitor and optimize post-deployment: Track system performance, automation accuracy, and staff satisfaction after go-live. Identify issues early, iterate on configurations, and drive continuous improvement. - Collaborate cross-functionally: Work closely with engineering, product, customer success, and sales to ensure smooth handoffs, close feedback loops, and inform the roadmap with field intelligence. - Travel is required. WHAT WE’RE LOOKING FOR - 6+ years in implementation, solutions engineering, or a similar customer-facing technical role. - Hands-on EHR integration experience (Epic, Cerner, Athena, eClinicalWorks, or similar) with working knowledge of HL7, FHIR, and API-based data exchange. - Deep understanding of healthcare practice operations—front desk, referral coordinators, call centers, billing. Specialty practice experience (cardiology, Urology, GI, Ortho, Vision, ENT) is a strong plus. - Comfortable with SQL, APIs, scripting (Python or similar), data mapping, and troubleshooting integrations in the field. - Exceptional communicator who can translate messy clinical workflows into structured engineering requirements and explain technical concepts to practice managers with equal clarity. - Willingness to travel on-site to customer locations (estimated 25-50%). WHY JOIN BASATA? - Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches. - Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience. - High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life. - Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day. OUR CORE VALUES - Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way. - Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less. - Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust. - Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us. - Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.