Technical Integration Manager

Job description

Technical Integration Manager1 Key Responsibilities Program & Delivery Management Lead end-to-end delivery of enterprise integration projects using Boomi and/or Workato platforms. Manage multiple concurrent integration programs involving SaaS, cloud, on-premise, APIs, EDI, and data integrations. Drive project planning, estimation, resource management, risk mitigation, and delivery governance. Ensure projects are delivered on time, within budget, and aligned with customer expectations. Conduct status reviews, steering committee meetings, and executive-level reporting. Integration Solution Leadership Provide oversight on integration architecture, design patterns, API-led connectivity, and reusable framework adoption. Guide teams on best practices related to integrations, APIs, error handling, monitoring, security, and scalability. Collaborate with enterprise architects, business stakeholders, and application teams to define integration strategies. Ensure alignment with enterprise integration standards and governance processes. Customer & Stakeholder Management Act as the primary customer-facing leader for integration engagements. Build strong relationships with business and IT stakeholders. Manage customer expectations, escalations, and delivery commitments effectively. Facilitate workshops, requirement discussions, solution walkthroughs, and UAT coordination. Team Leadership Lead and mentor onsite/offshore integration teams including architects, developers, analysts, and QA resources. Drive technical excellence, knowledge sharing, and continuous improvement initiatives. Support team capability development through mentoring, reviews, and training initiatives. Operational Excellence Establish delivery governance, KPIs, SLAs, and reporting mechanisms. Ensure proper documentation, testing processes, deployment controls, and support transition activities. Drive automation, reusable assets, accelerators, and integration CoE initiatives. Required Skills & Experience Technical Skills Strong hands-on experience with Boomi and/or Workato integration platforms. Expertise in REST/SOAP APIs, web services, JSON, XML, and API security standards. Experience with integration patterns including event-driven, batch, real-time, and file-based integrations. Strong understanding of cloud and SaaS applications such as Salesforce, NetSuite, SAP, Oracle, Workday, ServiceNow, etc. Experience with EDI standards (X12, EDIFACT) is a plus. Familiarity with middleware governance, monitoring, CI/CD, and DevOps practices. Management Skills Proven experience managing large-scale integration implementation programs. Strong project management and stakeholder management skills. Experience managing distributed onsite/offshore delivery teams. Excellent communication, presentation, and leadership capabilities. Ability to manage customer escalations and drive resolution effectively. Preferred Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Boomi Professional/Architect certifications and/or Workato certifications preferred. PMP, Scrum Master, or Agile certifications are a plus. Experience working in consulting or system integration organizations preferred. Key Attributes Strong ownership mindset and accountability. Excellent problem-solving and decision-making skills. Ability to operate in fast-paced enterprise environments. Strong customer-centric approach with focus on business outcomes. Passion for innovation, automation, and modern integration technologies.