Technical Lead

Job description

**Join Tech @ Ro to build the future of healthcare, from the ground up!** At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients. We’re building a new system. One where the patient is in control. One designed from scratch for the digital age. **At Ro, technology isn’t just a function… It's *core to how we deliver care*.** We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients. …and we’re just getting started. As part of [Tech @ Ro](https://ro.co/tech/), you’ll work on systems that operate at scale, with an opportunity to: - Solve complex, high-concurrency problems across a full-stack platform - Build and ship quickly with tight feedback loops and real-world impact - Own systems end-to-end, from architecture to production performance - Work alongside experienced operators, technical leaders, and clinicians - Help define how modern healthcare should be delivered We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it. If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us. **The Role:** As a Technical Lead at Ro, you’ll be responsible for patient-facing experiences that are supporting hundreds of thousands of existing patients and onboarding thousands more every day to achieve their health goals. You will be directly accountable for driving a business function supporting millions of patients every day, collaborating directly with engineering, product, design, and data leads on supporting web and mobile experiences to support rapidly evolving care delivery for complex treatment programs. Additionally, you will be accountable for continuing to strengthen our engineering practice, collaborating with other engineering leads on upleveling service and architecture quality. You are looking for the opportunity to build robust software while mentoring talented engineers and managers, with a large scope of technical ownership, in a dynamic and fast-paced environment. ### What You'll Do: - Oversee technical direction and architecture to build durable, high-quality services to support Ro’s patient experiences - Partner with the product, design, data, engineering, and infrastructure leads to help define the strategy, roadmap, and support with technical design, work-breakdown, implementation, testing, and deployment of features. - Contribute hands-on to our application development - Lead an adaptable team that can responsibly deliver on short-term and long-term business goals - Manage a highly engaged and empathetic engineering team of mixed career levels through their next career goals and professional development opportunities - Evolve engineering best practices, technical quality, and mentorship in the organization in direct collaboration with senior engineering leadership. - Influence change, encourage innovation, development, and growth at every level of the company ### What You’ll Bring to the Team: - 2+ years People Leadership/Management experience - 8+ years software engineering experience in consumer-facing or product-driven organizations - Proven track record of delivering impactful, timely, robust technical solutions in complex spaces - Strong communication, analytical, and technical skills - Experience building scalable, high-throughput, highly available systems - Familiarity with our core stack languages: Python, Typescript, React - Motivation to not only build technology, but to engage with, innovate in, and take ownership of a business space at the forefront of healthcare access for millions of potential patients. - Demonstrated ability to build strong working relationships across the organization, from other engineering managers and the individual contributors who report to them to the product managers and designers their reports work with, to their peers & the leadership team. ### Bonus Points For: - Start up experience - Experience in working in HIPAA environment or healthcare-adjacent field ### We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness