Technical Lead Expert - BAS

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The BAS (Business Applications Systems) Tech Deployment Engineer is responsible for deploying, configuring, and maintaining business applications, such as Zoom, Google Workspace (GWS), and Microsoft 365 (M365). This role involves hands-on implementation, testing, and support of application systems to ensure seamless integration and optimal use by end users. The BAS Tech Deployment Engineer works closely with deployment leads, business stakeholders, and IT teams to provide effective solutions that align with business requirements. DUTIES AND RESPONSIBILITIES: Deploy and Configure Business Applications: Assist in the deployment and configuration of business applications, including GWS, M365, and Zoom. Ensure that all installations are carried out according to the project plan and meet the specific requirements of the business. Perform Testing and Validation: Conduct testing to ensure that applications are functioning correctly and are fully integrated with existing systems. Validate compatibility, usability, and security before application go-live. User Support and Training Assistance: Provide support to end users during deployment and assist in delivering training sessions or guides to help users understand application features and functionality. Respond to support requests to resolve any deployment-related issues. Maintain and Update Documentation: Create and maintain deployment documentation, including configuration details, user guides, and FAQs. Ensure that all documentation is up to date and accessible to users and the IT support team. Collaborate with Stakeholders and Teams: Work closely with deployment leads, business stakeholders, and IT teams to understand business needs and ensure that deployments align with requirements. Assist in gathering feedback from users and making improvements as needed. REQUIREMENTS: At least 2-5 years of experience in deploying and supporting business applications such as Microsoft 365, Google Workspace, or Zoom. Experience with SaaS applications and IT support is preferred. Certifications: Relevant certifications in business applications (e.g., Microsoft 365 Certified, Google Workspace Administrator) are preferred. Soft Skills: Communication, Teamwork, Customer Service, Attention to Detail, Problem Solving Hard Skills: Application Deployment and Configuration (M365, GWS, Zoom), Scripting for Automation (PowerShell, Google Apps Script), Documentation, Testing and Validation Procedures, User Training and Support. Bachelor’s degree in Information Technology, Business Systems, Computer Science, or a related field. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.