Technical Lead – IT Systems & Asset Management

Job description

## **The Company** CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping **AI agents** for content, media, and sales into the workflows of the Fortune 100 every week. | | | | | | --- | --- | --- | --- | | 2,200+ Customers | 10 of Top 12 CPG Companies | 900+ Retailers Connected | $200M+ Raised | Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. ### **Role Overview** CommerceIQ is looking for a **Technical Lead – IT Systems & Asset Management** to own and lead corporate IT operations, systems administration, endpoint management, identity, IT assets, enterprise applications, security, and automation. **Key Responsibilities** - Lead **IT Systems Administration** across Windows, macOS, and Linux environments. - Manage **endpoint/MDM platforms** such as Jumpcloud, Jamf, Intune or equivalent. - Own **IT Asset Management** including procurement, inventory, allocation, tracking, lifecycle, and disposal. - Manage **SSO, MFA, IAM, user provisioning, and access management**. - Administer enterprise applications such as Google Workspace, Microsoft 365, Jira, Slack, and other SaaS platforms. - Drive **IT security, compliance, patching, endpoint protection, and access governance**. - Lead employee **onboarding and offboarding** processes. - Drive IT automation using **PowerShell, Python, Bash, or APIs**. - Manage IT vendors, licenses, renewals, and technology evaluations. - Define IT processes, SLAs, documentation, and operational standards. - Act as the **technical escalation point** for complex IT issues. - Mentor IT engineers and drive continuous improvement. ### **Required Skills** - 10–12 years of experience in **IT Systems Administration / IT Operations**. - Strong Windows/macOS administration and troubleshooting experience. - Hands-on experience with **MDM, IAM, SSO, and endpoint security**. - Strong IT Asset and SaaS License Management experience. - Good knowledge of networking, VPN, DNS, DHCP, and enterprise IT systems. - Experience with **ServiceNow, Jira Service Management, Freshservice, or similar ITSM tools**. - Strong scripting/automation skills. - Experience with **SOC 2 / ISO 27001 / IT compliance** is a plus. - Strong leadership, communication, ownership, and problem-solving skills. ### **Ideal Candidate** A **hands-on technical leader** who can own IT systems end-to-end, improve operational efficiency, automate manual processes, strengthen security, and provide technical direction to the IT team. *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.*