Technical Lead, Salesforce CRM Analytics

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Technical Lead, Salesforce CRM Analytics Job ID: 35502 Job Level: PT1 Job Location: Gurgaon / Bangalore Function: Digital & Information Office (DIO) Employment Type: Perm / FTC Working pattern: Hybrid Why we need this role At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level. Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. Software Engineering Specialist is responsible to bring deep technical expertise to advance software development practices and delivering high-quality solutions tailored to Colt’s requirements. They provide necessary technical leadership to the teams and collaborate with stakeholders to understand business requirements and provide technical input. What will you do • Leadership: Lead architecture and design discussions with technical architects, data architects, solution architects, technical teams, and developers. Lead the implementation, configuration, and optimization of Salesforce Customer 360 to meet business requirements. • Platform Development: Expertise in Salesforce Data Model (objects, fields, relationships) and how to design custom data models using CRM Analytics for business needs. Design and develop scalable, high-performing solutions across Sales Cloud and CRM Analytics. Design and develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning components, and other Salesforce technologies. Ensure data integrity, security, and compliance within the Salesforce environment. Expertise in tools like Process Builder and Flow Builder. Expertise in AI-driven Salesforce solutions such as Salesforce Einstein for predictive analytics, insights, and personalization (Einstein Analytics, Einstein Prediction Builder, etc.). Stay updated with Salesforce innovations and emerging technologies to optimize solutions. Support business teams in identifying opportunities for automation and process improvements. • Integration Development: Extensive knowledge of integrations between Salesforce and other enterprise systems using APIs, middleware tools like MuleSoft, third-party tools, data loader and data integration techniques. Extensive experience on Salesforce's REST and SOAP APIs for integration with third-party systems. Ensure seamless data flow and synchronisation between Salesforce and external systems. Troubleshoot and resolve integration issues, ensuring data integrity and consistency. • Data Management and Governance: Ensuring high data quality, implementing validation rules, and following best practices for data governance in Salesforce. Reporting & Analytics: Creating custom reports, dashboards, and leveraging Salesforce Einstein Analytics for deeper insights. Data Security: Understanding of data security, sharing rules, field-level security, roles, and profiles in Salesforce. • Customer 360 Implementation: Unified Customer View: Design solutions that aggregate customer data from across all Salesforce Clouds (Sales, Service, Marketing, etc.) to create a 360-degree customer view. Customer Journey Mapping: Mapping out the customer journey across touchpoints to improve customer experience and engagement. Customer Segmentation: Leveraging data for segmentation and personalization strategies, especially with Marketing Cloud and Sales Cloud. • Quality Assurance: Conduct code reviews to ensure code quality, performance, and security. Develop and execute unit tests, integration tests, and user acceptance tests. Troubleshoot and resolve issues related to Salesforce applications and integrations. • Documentation & Training: Create and maintain technical documentation for Salesforce solutions and integrations. Provide training and support to end-users and team members on Salesforce functionalities and best practices. Skills Applications System Design Applications Development System Maintenance and Enhancement System Development Life Cycle Applications Knowledge Education A bachelor’s or master’s degree in computer science, software engineering, or closely related field What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.