Technical Lead, Software Development

Job description

## **Opportunity** Our Development team is growing, and we’re looking for a Technical Lead (CRM Experience) who is driven by end-to-end ownership and the opportunity to build both core CRM apps and reusable components like Kanban boards and timelines. In this role, you’ll ship code daily and see the direct impact of your work on our customers by driving architectural excellence and ensuring high-quality software delivery across the full lifecycle. You’ll play a key role as we continue to evolve and scale our no-code platform and expand our AI-driven capabilities, helping build tools that enable small businesses to move faster and work smarter. ### **CRM Experience Team:** CRM Experience owns the end-to-end development of Method’s core CRM suite, including Customers & Leads, Opportunities, Activities, Email, Cases, Work Orders, Scheduling, Proposals, and related workflows. Our ownership spans the customer-facing frontend, backend runtime and services, and the configurable stock apps customers receive out of the box. We build new apps, deliver customer-facing features, and create reusable platform components—such as Kanban boards, timelines, grids, and workflow capabilities—that expand what customers can accomplish and customize in Method. We operate with a continuous-delivery mindset, shipping improvements and features frequently while maintaining the reliability, performance, and quality expected of a business-critical CRM. Our goal is to help customers succeed quickly, grow their use of Method, and adapt the platform as their businesses evolve. ## **About Method** Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks integration and a powerful no-code customization engine, Method enables users to design workflows that truly fit their unique needs. As a scaling growth company, we’re now taking that mission further, leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps. This innovation is at the heart of our next chapter, and we’re looking for people who are excited to build the future of work! ## **The Role** As a Technical Lead for CRM Experience, you will provide hands-on technical leadership across the full stack of Method’s CRM suite. You will lead the delivery of new apps, reusable components, customer-facing features, and the runtime capabilities that power them. You will help the team move quickly from idea to production—shaping architecture, breaking down complex initiatives, maintaining a high standard for testing and observability, and enabling developers to ship valuable improvements continuously. Your work will span React experiences, configurable stock apps, C#/.NET services, data and messaging systems, integrations, and the extensibility foundations behind Method’s no-code platform. ### **Technical & Delivery Responsibilities:** - Lead the design and delivery of new CRM apps, cross-app workflows, and reusable components such as Kanban boards, timelines, grids, and data-driven views. - Own initiatives end to end—from technical discovery and architecture through implementation, rollout, measurement, and iteration. - Help the team ship small, safe improvements frequently through strong automated testing, observability, feature controls, and release practices. - Build platform capabilities that can be reused across Method’s stock apps and extended through customer customization. - Balance rapid feature delivery with thoughtful modernization of the frontend, backend runtime, and no-code foundations. - Partner with Product, Design, and QA to turn customer problems into coherent experiences rather than isolated features. - Lead technical discussions within your team and across cross functional meetings, fostering collaboration and innovation. - Drive project execution. Lead the technical breakdown, estimation, and planning of large features, collaborating closely with Product Managers and QA. - Design, build, and optimize core platform systems, including the Business Rules Engine and Data Access Layer, to support complex no code business logic. - Architect and implement event driven architecture patterns, ensuring reliable and scalable asynchronous communication across the platform using messaging systems such as SQS. - Lead technical integrations with complex third party APIs to extend platform capabilities and support customer use cases. - Own the technical implementation of advanced product logic, including areas such as multi warehouse and inventory management systems. - Work hands on with tools in AWS, SQS, C#, SQL, .NET, MongoDB, ElasticSearch, and React where needed. - Make data informed decisions based on system performance metrics, user analytics, and customer feedback. - Design and ensure robust, scalable, and observable architecture for critical backend and platform functionalities. - Identify and implement areas of improvement within the SDLC, including pipelines, testing, monitoring, performance, and system reliability. - Provide technical oversight through rigorous code reviews, technical mentorship, and strategic guidance, leveraging AI assisted tools where applicable. - Represent your team's technical roadmap and platform initiatives in department wide meetings, presenting updates and addressing architectural concerns. ### **Team Mentorship & Hiring Contributions:** - Provide coaching and technical guidance to developers on complex problem-solving, design patterns, and platform best practices to support their growth as engineers. - Participate in technical interviews to assess candidates' technical skills and contribute to the overall hiring recommendation. - Collaborate with QA, PMs, and other cross-functional teams to address operational challenges and project interdependencies. ## **What You Bring** *Before you read this next section, we want you to know that we know the “ideal candidate” doesn’t exist — everybody has a unique background and skill set. Even if you don’t check every box below, we’d love for you to apply - we are building for the future and growth potential is a priority for us!* ### **Technical Expertise:** - Strong expertise in modern C#/.NET, including the modernization of legacy services, Web APIs, and backend design patterns. Proven ability to architect high-performance data access layers and SQL/data design within large-scale systems. - Professional experience working with event driven architecture and messaging systems such as SQS, with a solid understanding of asynchronous system design and reliability patterns. - Experience designing systems that support complex business logic, abstraction layers, or reusable engines and frameworks, with the ability to think in meta logic and build platforms that enable others to configure or extend functionality. - Strong track record of integrating complex third party REST or SOAP APIs into a core product environment. - Experience with React and familiarity with front end technologies such as Razor, Blazor, and vanilla JavaScript. Comfortable collaborating on user facing features while primarily operating in backend and platform domains. - Deep experience with persistence storage (SQL and NoSQL), React collaboration, and cloud infrastructure on AWS. Mastery of automated testing, observability, caching, and CI/CD tools. ### **Soft Skills:** - Makes and communicates sound technical trade-offs while leading through influence. - Creates clarity from ambiguity and mentors developers through rigorous design and code reviews. - Turns incidents or delivery problems into durable improvements for the platform and team. ### **Preferred Experience:** - **1-3 years** of technical leadership experience, such as Lead Developer, Principal Engineer, or Tech Lead on significant, complex projects. - **5-7+ years** of experience in software development, ideally in production-level applications. - Experience designing or operating production AI-enabled or agentic systems, including tool/function calling, workflow orchestration, grounded generation or RAG, evaluation and tracing, guardrails, human-in-the-loop review, or secure integration with APIs and business data. Familiarity with MCP or comparable agent-to-tool contracts is an asset. - Post-secondary education in **Computer Science**, **Computer Engineering**, **Software Engineering**, or equivalent training/experience. ## **Why You’ll Love Method** **🌐 Flexible hybrid work model –** designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3 days per week **🎉 Collaborative and social team culture** – work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected **🚀 Growth-stage company experience** – working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments. **📚 Training** – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget. **📍Great downtown location** – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave. **🩺 Comprehensive health benefits** – inclusive of healthcare, vision, and dental coverage to support your overall well-being **🥗 Weekly lunch credit** – enjoy a meal on us every week as a small way to say thanks ## **What to Expect in Your First 90 Days:** - **First 30 days:** Understand the architecture, customer workflows, team, and risks. - **By 60 days:** Lead the technical design and delivery of a priority initiative. - **By 90 days:** Ship a measurable improvement, establish technical direction, and actively mentor the team. **Job type:** Full-time permanent. **Compensation:** $120,000 - $144,000 per annum. This is an active role for an existing vacancy that we are currently hiring for, and we thank all applicants for their interest. Only candidates selected for an interview will be contacted. We kindly request that recruiting agencies do not contact us regarding this position. **AI in Recruitment** At Method, we use artificial intelligence (AI) to help support and enhance our recruitment process. These tools may assist with tasks such as resume screening, drafting job descriptions, generating initial interview questions, transcription, and occasionally sourcing candidates. AI is never used to make final hiring decisions. All hiring decisions are made by our team. Our use of AI is intended to support administrative and repetitive tasks, helping us streamline our workflows while maintaining a thoughtful and human-centered hiring experience. We are committed to the responsible and ethical use of AI in our recruitment practices. Our standardized hiring processes are designed to reduce bias and promote fairness, and we regularly review and refine our practices to align with evolving industry standards and legal guidelines. *Method is an equal opportunity employer for all — regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness. As part of our commitment to be an inclusive and accessible workplace, we’re happy to provide accommodations for candidates taking part in the selection process.*