Technical Manager

Job description

Company Description Are you a senior M&R professional ready to step into a group-level technical leadership role? Do you want to define standards, own technical governance, and drive reefers, cost recovery, and fleet outcomes across a multi-site network? Neptune Pacific is undergoing an exciting phase of transformation and growth. Established in 2020 through the acquisition of Pacific Direct Line, the business brought together two of the South Pacific’s leading shipping and logistics providers to deliver fully integrated supply chain solutions across the region. Today, Neptune Pacific continues to strengthen its network and capabilities across the Pacific and beyond. The company is part of The Wonderful Company, headquartered in Los Angeles, California. The Wonderful Company’s portfolio includes globally recognised brands such as FIJI Water, JUSTIN Vineyards & Winery, Landmark Vineyards, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra. Neptune Pacific is strengthening its fleet discipline and technical standards across the Pacific. We are seeking a Technical Manager – Equipment Maintenance & Repair (EMR) to own technical frameworks, repair decision quality, and recovery outcomes across our container fleet. Job Description About the Role Reporting to the Group Depot & Transport Manager, this role is accountable for defining and governing Equipment Maintenance & Repair (EMR) standards across the network. You will set the technical frameworks that drive consistent repair, offhire, and disposal decisions, and ensure these standards are applied in practice across all depots. You will provide technical oversight of fleet performance, with a critical focus on reefer reliability in service. This includes defining standards, identifying systemic issues, and driving resolutions. The role also owns the technical framework for cost recovery, ensuring clear rules, evidence standards, and escalation pathways are in place to support recovery of third-party damage costs. You will lead the EMR Specialist function, setting priorities and governing execution, while ensuring consistency of technical decision-making across the network. Training delivery sits within the EMR Specialists — your role is to define standards, enforce controls, and ensure technical discipline is maintained. This role sits at the centre of the operating model. You will not own fleet strategy or deployment decisions, but you will define how the fleet is maintained, repaired, and governed, and ensure those standards deliver consistent operational and commercial outcomes. Qualifications What you will bring to the table: IICL (Institute of International Container Lessors) certification is preferred 10+ years’ experience in container M&R, depot operations, or fleet operational environments Strong understanding of EMR systems, controls, and audit frameworks Strong background in container survey, repair, and estimate validation Ability to influence outcomes across diverse teams Experience working across multi-site and/or multi-country operations You will bring strong leadership and influencing capability with a practical, hands-on approach to operational improvement. Your excellent coaching and communication skills, high attention to detail and strong documentation capability will be key to success in this role. You will also have the ability to operate independently across multiple geographies as well as holding a strong commitment to safety, consistency, and operational excellence. This is a permanent position based in Auckland. All applicants must have the right to live and work in New Zealand at the time of applying. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test. Additional Information Our Neptune Pacific Contribution: Competitive benefits package (salary plus bonus) Hybrid working model Opportunity for development and internal mobility Wonderful Giving - allowing you to donate company money to a cause of your choice. Wonderful Neighbour - spend a day in the community helping with various service projects. Company focused on wellness and health. This is a rare opportunity to step into a high-impact role where your technical expertise and leadership will directly influence operational performance across the business. If you are passionate about operational excellence, technical leadership, and building capability in high-performing teams, we would love to hear from you. Apply now and help drive the future of operational performance and technical excellence across our network. #LI-KM1 EEO is the law - click here for more information