Technical Officer

Job description

Job Scopes • Serves as Level 2 support handling the full lifecycle of dispatched tickets via hands-on and remote support. • Performs Move/Add/Change/Delete (MACD) services, patch management, hardware/software deployment, and yearly preventive maintenance. Job Requirement - Higher-Diploma / Degree in Information Technology or related discipline. - Minimum 2 years of solid working experience providing Level 2 end-user support. - Qualified to independently resolve in-scope issues. - Experience handling MACD, software deployment, and patch management. - Ability to act as "remote hands and eyes" for Level 3 specialists. - Must support users in Cantonese, English, and Mandarin. - Working Windows: Mon – Fri, 08:00 - 19:00; Sat, 08:00 - 14:00 - Working Location: Customer Office