Technical Officer 技術主任 - IT 服務中心

Job description

Technical Officer – IT Service Desk We are a professional IT services team dedicated to delivering reliable, high-quality technical support to a diverse portfolio of corporate clients. As our business continues to grow, we are looking for passionate talents to grow with us in the following role. Your Role Handle IT Service Desk enquiries via hotline, email and instant messaging Provide first-line technical support and troubleshooting to users Log, track and manage incident and service request tickets Diagnose and resolve hardware, software and system-related issues Monitor and follow up on open cases to ensure timely handling and resolution Collaborate with internal technical teams and external vendors on complex cases Update and manage ticket records in accordance with the Service Level Agreement (SLA) Assist in distributing system maintenance, service outage and other IT communications Collect user feedback to continuously improve service quality and user experience To Succeed in this Role Minimum 2 years' experience in IT Helpdesk, Technical Support or Service Desk (insurance / financial services industry an advantage) Strong troubleshooting skills across computer hardware, mobile devices and common software Proficient in Microsoft Windows, Microsoft 365 and Apple macOS platforms Good problem analysis and resolution skills Attentive, responsible and able to multi-task Good customer service mindset and communication skills Able to work independently while being a good team player Language & Qualification Requirements Right to work in Hong Kong without the need for company sponsorship of a work permit Native proficiency in Cantonese Business proficiency in both English and Mandarin (written and spoken) If you are passionate about technology, enjoy solving problems and aspire to build your career within a professional team, we would love to hear from you — join us and grow together! 技術主任 – IT 服務中心 我們是專業的資訊科技服務團隊，致力為多元化企業客戶提供可靠而優質的技術支援。隨著業務不斷擴展，我們誠邀對科技充滿熱誠的人才，一同在以下職位發展事業。 您的職責 處理 IT 服務中心熱線、電郵及即時通訊查詢 為用戶提供第一線技術支援及故障排解服務 記錄、跟進及管理事故和服務請求工單 診斷及解決硬件、軟件及系統相關問題 監察及跟進未完成個案，確保及時處理及解決 與內部技術團隊及外部供應商合作跟進複雜個案 按服務水平協議（SLA）更新及管理工單記錄 協助發放系統維護、服務中斷及其他 IT 通知 收集用戶意見，持續提升服務質素及用戶體驗 職位要求 具 2 年或以上 IT Helpdesk、Technical Support 或 Service Desk 相關工作經驗（具保險／金融業經驗者優先） 具備電腦硬件、流動裝置及常見軟件故障排除能力 熟悉 Microsoft Windows、Microsoft 365 及 Apple macOS 平台 具備良好的問題分析及解決能力 細心、有責任感，能同時處理多項工作 具備良好的客戶服務意識及溝通技巧 能獨立工作，同時樂於團隊合作 語言及資格要求 持有香港合法工作資格，無需公司提供工作簽證 流利廣東話 具良好英語及普通話溝通能力（書面及口語） 如果您對資訊科技充滿熱誠，享受解決問題的過程，並希望在專業團隊中發展事業，我們誠邀您加入，與我們一同成長！